SMS does not recognize the official number.

First of all, you can check whether the status of the mobile phone card is normal, and you can't receive short messages when the phone is in arrears. If you still haven't received the mobile phone card under normal conditions, you can check it in the following ways:

Anti-virus software such as 1, 360, or mobile phone guard installed on the mobile phone is blocked: it is recommended to find recovery in spam messages, and set the port numbers such as 10086, 1008 1 1 to a white list.

2. Mobile phone memory is full: Please delete some memory.

3, mobile phone terminal problem: replaceable mobile phone test, if it is a mobile phone problem, it is recommended to go to the mobile phone for after-sales treatment.

It is suggested that you can also go to the nearest mobile business hall and be assisted by the staff.