Joke Collection Website - Public benefit messages - 11. How to get customers to sign the property viewing document? Answer: When a client is unwilling to sign the property viewing brochure, we can say this: We do not charge for viewing the property. We
11. How to get customers to sign the property viewing document? Answer: When a client is unwilling to sign the property viewing brochure, we can say this: We do not charge for viewing the property. We
11. How to get customers to sign the property viewing document? Answer: When a client is unwilling to sign the property viewing brochure, we can say this: We do not charge for viewing the property. We will only charge a commission of 1.5% of the transaction price after the transaction is completed. Signing the property inspection document only proves that we took you to view the apartment. If the transaction must be completed through our company, this is also the company's inspection procedure and the basis for the company's inspection of the salesperson's day's work. Please cooperate with our work. (It is best for us to ask the customer to sign before filling in the room number completely, in case the customer finds out the room number and makes excuses not to see the room and then goes to the owner himself) 12. How to prevent the owner and customers before viewing the room. Needle? Answer: To the owner: tell the owner how much price we quoted (this price includes the cost and the buyer's bargaining space). Please cooperate. If the customer directly asks for the price, it is best to let the customer negotiate with us, because the customer must negotiate the price when buying a house. Yes, we use our professional skills to help him grasp the price in his mind. If we must tell the customer, we must also agree with us. To the customer: Whether you like it or not, please do not show it in front of the owner. It is best not to ask the price in person. If the owner knows that you like it, we will be very passive when negotiating prices, and do not talk to anyone (especially other people). Real Estate) Mention the properties we have viewed so that industry competition will not cause damage to customers, or they will not be able to get a good price. 13. What should you pay attention to when choosing a house viewing route? Answer: Try to avoid real estate companies and don’t take dirty and messy paths. 14. Every time you make an appointment with a client to view a house, do you only make one appointment or several more? What's the difference? Answer: It is best to make an appointment for more than three properties. The order of viewings and quotations should be arranged cleverly to allow customers to compare, mainly to highlight the advantages of your main property. 15. What topics will you discuss with your clients during the house viewing process? Answer: Try to choose some topics that are easy and interesting to the customer. At the same time, we need to capture some information from the conversation with the customer that will help us understand the customer's home purchasing needs and ability. 16. What should you pay attention to when showing customers a keyed disk? Answer: Open doors and windows to allow customers to feel the ventilation, lighting and view (but if it is noisy or the view is poor, try not to open it). Turn on the lights, especially those with distinctive lighting. Remember to close the doors, windows and water switches when you come out. (Remember: every move you make will affect the customer's evaluation of you) 17. What should you pay attention to when showing a customer a vacant property with an owner? Answer: Try to avoid talking to the owner and the customer, especially exchanging phone numbers. It is best for us to keep an eye on the party with the fewest people and send the customer far away before we leave, so as to prevent the customer from returning or being intercepted by other companies. 18. If a property owner has a client exchanging phone numbers while viewing a property, how would you stop them? A: Politely say: You can leave each other’s phone numbers after the transaction is completed. There are many opportunities. Now you can convey information to you through me. This is my obligation. We can directly stop those with bad behavior and warn them if they do so. If you don't close the deal through us, we will definitely charge you a commission. 19. How to ask the customer after viewing the house? If the customer likes it, how to guide the bid? Answer: Every time after viewing a house, the customer must ask whether he likes it. If he likes it, what price he will accept. If he doesn’t like it, he should know what aspects are not suitable and what kind of house he wants. This will serve as a reference for the next sale. effect. (After viewing the house, try to save time to communicate with the customer face to face and make a home purchase plan to enhance the relationship) 20. The customer does not counter-offer and only asks you to negotiate the lowest price with the owner. How do you answer? Answer: What we quote is the owner's quotation. Price negotiation is a two-way matter. If you are sincere, please make an introduction and I will try my best to fight for you. If the customer still refuses to bid, we can The client should discuss the lot selection first, and then call him after a while and say: The owner wants to ask you what price you want? 21. If the customer refuses to negotiate with us and wants to meet with the owner to negotiate the price, how should we respond? Answer: We can agree to him first, and then use the owner to politely refuse. The owner said that he is very busy during this period. If he just negotiates the price, he does not have time. If the conditions of both parties are almost the same, he will bring blank information to sign the contract and charge it. Deposit. 22. When a customer says that your quotation is higher than that of experts, how do you respond? Answer: We first need to analyze whether the customer is trying to trick us or whether we quoted a high price.
Can answer: What I quote is the owner’s quotation. Besides, the owner only has one base price. I can definitely talk about what others can talk about. Besides, when you buy this house, you don’t just look at my quotation. You must also look at it. How much is this room worth? If you like it, please give me a price and I will try my best to fight for you. 23. When the owner offers a low price of 500,000 yuan for expenses, and you know that there is not much room for price reduction, the customer bids 450,000 yuan and offers to pay earnest money. Do you accept it? How would you respond? Answer: If you think the customer's counter-offer is impossible, please don't easily collect the earnest money. If you accept it, it will be equivalent to acquiescing to his counter-offer. If the owner's base price is 500,000, but the customer only offers 450,000, we can say this : I really want to help you buy this house at this price, but the price difference is really big. My colleague’s client offered 455,000 yuan to the owner to settle, but the owner refused to come. He said it must be 510,000 yuan. If you If you are really sincere, I will help you fight for it at 505,000 yuan. "This is a way to get the customer's price close to the owner's bottom price as quickly as possible. If the customer buys sincerely, the price will definitely increase quickly. If the price is too far away from the customer's mid-price, we can know it immediately, so there is no need to waste it. Too much time spent doing useless work. 24. When a customer asks which department collects the mortgage fee, how do you answer it? If the customer doesn’t ask in detail, we will simply say: On the contrary, the mortgage person has to hand it over. If the customer asks which department collects the fee, we will say that it is collected by the mortgage department of our company. 25. How do you answer the customer's request for a commission discount? Answer: 1. We follow the charging standards of the Price Bureau 2 , We do not have the right to commission discounts 3. Commission only accounts for 1.5% of the transaction. If I can get you the price you want, it is much more cost-effective than commission discounts 4. Our salesmen are very hard-working, and our income sources are completely It depends on the commission. Please see that I am trying my best to serve you and don’t talk to me about commission discounts. (If you manage it yourself, be polite. As long as you meet his requirements, most customers will give you enough. 26. As soon as the customer makes a counter-offer, will you agree immediately and make an appointment with the owner to sign the contract? Answer: Don’t get carried away when the price is reached. At this time, you must be more careful, and be careful before the two parties meet to sign the contract. We need to create some difficulties beforehand, so that both parties think that the reason why we can sign the contract immediately is that we have made a lot of efforts to win it, so that the chance of them counter-offering will be reduced and it will be easier to collect commissions. How much earnest money is generally required from customers to persuade them to pay? Answer: Persuasion should be based on the following aspects: 1. Many people negotiate with the owner every day, so the owner generally does not tell them easily. The bottom line is that we take your earnest money to negotiate with the owner. The owner will lower the price to the lowest price only if the owner thinks you are sincere. 2. Our company has regulations. Whoever pays first has the right of first refusal. After you pay, Our company will no longer push this house to other customers. In order to reduce competition, paying earnest money will be of great benefit to you to buy this house at the lowest price. 3. You only need to give us a few days. If we talk about the price, The earnest money will be converted into a deposit, otherwise the original money will be returned. 1. How to receive incoming customers? 1. What should I know from the property owner? Answer: Property name, area, apartment type, decoration status, original price, and whether it has been purchased for five years. Do you have the real estate certificate in hand, how much do you owe to the bank, which bank did you get the mortgage from, can you redeem the property, where is the owner from, how many property owners are there, whether the owner is available to sign the contract at any time, understand the owner's mentality of selling the house, and whether you want to change the property. Whether the house can be rented, whether it is convenient to view the house, strive to get the key to the vacant house, strive to sign an exclusive contract, whether the furniture and appliances are included, the selling price (what expenses are included), and clearly budget the seller's fees to the owner, emphasizing that we must Charge a commission.
2. What do you need to know from home-buying customers? Answer: How many rooms do you need? What is the price you can accept? What are the special requirements (orientation, transportation, floor, decoration, etc.)? Which rooms have you seen? Is there a neighborhood you particularly like? Understand the customer’s situation (nature of work, workplace, home, etc.) Where, how many people are there in the family, and the motivation for buying a house—self-occupancy, investment, for children to go to school, for the elderly to live in, etc.) 3. What do you need to know from your rental customers? Answer: How many rooms do you need, what price can you accept, what are the special requirements, are you required to bring home appliances, which houses have you seen, is there any neighborhood you particularly like, and understand the customer’s situation (where you work, nature of salary, workplace, lease term) etc.) 2. How should we leave the customer’s phone number if there is no customer demand for the room temporarily? Answer: We have all the houses that the guest reporter wants, but we can’t see the house today. We ask him to leave his phone number and tell him that we will make an appointment with the owner another day to show him the house. Then we will understand his house purchase needs clearly and recommend other options to him. property. 3. How to get the owner to release the keys to the company? Answer: 1. We can take customers to see the house at any time, and the transaction is completed quickly. 2. Don’t bother us. We often come to open the door, saving him time and energy. 3. We will protect his furniture and appliances from loss. 4. Our branch is in a good location. Multiple branches are networked together, with a large number of customers and high efficiency. 5. If other companies come to borrow keys, we will definitely cooperate. 4. How to persuade the owner to sign an exclusive contract? Answer: The benefits of signing an exclusive contract: 1. Our company will advertise its property for free in newspapers, online, in stores, etc. We will promote it with all our strength, and the transaction will be completed quickly. 2. Our company has a good location, a large number of customers, and the transaction will be completed quickly. 3. Company The brand is big and the reputation is good. Our agents can rest assured. 4. We can avoid harassing salesmen on the phone and we can sell them at a good price. 5. How to obtain a copy of the real estate certificate from the owner? Answer: Tell him that a client has taken a fancy to his property. The client wants to know about the property rights. On the other hand, we can also accurately estimate the cost for the owner. 6. How to UD data disk? What should we pay attention to? Answer: Let’s look at the previous follow-up first. We don’t want to directly ask the owner whether the house has been sold/rented. Instead, we can say this: I have a very real customer who wants to buy/rent this type of property, and the price is quite high. The opportunity is rare, so I asked the Lord if he would consider entrusting it. You can also pretend that you have a customer who wants a property of this type and wants to see the property. If the owner really sells/rents it, he will tell us directly. If the owner says he really sold/rented it, let’s ask which company made the deal. , how much the transaction was, how far the procedures were completed, whether there are other property entrustments, whether the house is to be sold or rented, etc. 8. How to use UD effectively? What should we pay attention to? Answer: We can pretend that a customer has taken a fancy to the house and say that we understand the specific situation of the property on behalf of the customer. As long as the owner is determined to sell the house, he will definitely answer your questions. 9. When a client comes to buy a house, if there is no suitable selling offer at the time, but there happens to be a rental offer, should he show it to him? Answer: Yes, we can quote a price that is slightly higher than the market price, because the purpose of taking customers to see the house in the first place is to create opportunities to understand the customer's real needs and to let the customer deepen their impression of you. At the same time, we do not let the customer have the opportunity. Go to other companies to view properties (because customers usually get tired after viewing more than three properties and will not walk around) 10. What aspects should be paid attention to when selling properties? Answer: Understand the specific conditions of the property, including orientation, unit type, decoration, land grant time, management fees, community facilities, surrounding facilities, development prospects, main reasons for selling the house, property rights status, the owner's psychological reserve price, etc. We must be fluent in answering any questions raised by customers and design a set of answers to any questions customers may raise. 11. How to get customers to sign the property viewing document? Answer: When a client is unwilling to sign the property viewing brochure, we can say this: We do not charge for viewing the property. We will only charge a commission of 1.5% of the transaction price after the transaction is completed. Signing the property inspection document only proves that we took you to view the apartment. If the transaction must be completed through our company, this is also the company's inspection procedure and the basis for the company's inspection of the salesperson's day's work. Please cooperate with our work.
(It is best for us to ask the customer to sign before filling in the room number completely, in case the customer finds out the room number and makes excuses not to see the room and then goes to the owner himself) 12. How to prevent the owner and customers before viewing the room. Needle? Answer: To the owner: tell the owner how much price we quoted (this price includes the cost and the buyer's bargaining space). Please cooperate. If the customer directly asks for the price, it is best to let the customer negotiate with us, because the customer must negotiate the price when buying a house. Yes, we use our professional skills to help him grasp the price in his mind. If we must tell the customer, we must also agree with us. To the customer: Whether you like it or not, please do not show it in front of the owner. It is best not to ask the price in person. If the owner knows that you like it, we will be very passive when negotiating prices, and do not talk to anyone (especially other people). Real Estate) Mention the properties we have viewed so that industry competition will not cause damage to customers, or they will not be able to get a good price. 13. What should you pay attention to when choosing a house viewing route? Answer: Try to avoid real estate companies and don’t take dirty and messy paths. 14. Every time you make an appointment with a client to view a house, do you only make one appointment or several more? What's the difference? Answer: It is best to make an appointment for more than three properties. The order of viewings and quotations should be arranged cleverly to allow customers to compare, mainly to highlight the advantages of your main property. 15. What topics will you discuss with your clients during the house viewing process? Answer: Try to choose some topics that are easy and interesting to the customer. At the same time, we need to capture some information from the conversation with the customer that will help us understand the customer's home purchasing needs and ability. 16. What should you pay attention to when showing customers a keyed disk? Answer: Open doors and windows to allow customers to feel the ventilation, lighting and view (but if it is noisy or the view is poor, try not to open it). Turn on the lights, especially those with distinctive lighting. Remember to close the doors, windows and water switches when you come out. (Remember: every move you make will affect the customer's evaluation of you) 17. What should you pay attention to when showing a customer a vacant property with an owner? Answer: Try to avoid talking to the owner and the customer, especially exchanging phone numbers. It is best for us to keep an eye on the party with the fewest people and send the customer far away before we leave, so as to prevent the customer from returning or being intercepted by other companies. 18. If a property owner has a client exchanging phone numbers while viewing a property, how would you stop them? A: Politely say: You can leave each other’s phone numbers after the transaction is completed. There are many opportunities. Now you can convey information to you through me. This is my obligation. We can directly stop those with bad behavior and warn them if they do so. If you don't close the deal through us, we will definitely charge you a commission. 19. How to ask the customer after viewing the house? If the customer likes it, how to guide the bid? Answer: Every time after viewing a house, the customer must ask whether he likes it, if he likes it, what price he will accept, and what aspects he doesn’t like
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