Work summary of window staff in service center

Work summary of window staff in service center

Service center window staff work summary, in the new year, I will be more full of work enthusiasm and more full of mental state, forge ahead into the future, make solid progress, and achieve better results. Let's share with you the work summary of the service center window staff.

Summary of the work of the window staff of the service center 1 The municipal administrative service center will deepen the government information disclosure work and further play the important carrier role of the administrative service center and the public resource trading center in the government information disclosure work. The main work is as follows:

First, standardize management and promote opening up.

The administrative examination and approval service platform focuses on the disclosure of licensing matters, licensing basis, licensing process and licensing results. In terms of the disclosure of licensing matters, the examination and approval matters, forms of matters and laws and regulations entering the center are all made public. At present, there are 389 administrative licensing materials, more than 500 application forms and related examples in the city center, which can be directly inquired or downloaded from the Internet. In terms of the disclosure of licensing basis, all laws and regulations involving administrative licensing without confidentiality requirements are published and updated in a timely manner. At present, 529 laws and regulations have been published online. In terms of the openness of the licensing process, the system automatically generates a "query number", and users can use the "query number" to query the real-time status of matters; Meanwhile, the SMS notification function has been launched. The window staff will automatically send a short message to the applicant's mobile phone when they operate the "accept" or "approve" application, so that the applicant can keep abreast of the handling situation at any time. In terms of the disclosure of licensing results, the licensing results such as enterprise qualification examination and approval, water conservancy water intake permit, soil and water conservation plan and land registration will be disclosed in a timely manner through bulletin boards.

The bidding platform focuses on the conditions, procedures and information disclosure of public bidding for construction projects, government procurement, land transactions and property rights transactions. Relevant information in a timely manner in the city public * * * resources trading website.

In addition, according to the relevant work requirements of the municipal government's information disclosure network, the center will arrange a special person to be responsible, and the office will release good information, publish 59 pieces of information throughout the year, and update relevant content in a timely manner.

Second, enrich carriers and promote publicity.

While continuing to make good use of bulletin boards, publicity windows, instructions and other forms to make government affairs public, we should give full play to the characteristics of news media, modern communication (such as mobile phone short messages) and the Internet with wide coverage and fast communication speed.

The first is to use e-government to make it public. Give full play to the platform role of the online service hall and the public * * * resource trading network, and further improve the setting of service guides, online services, policies and regulations, announcements, intermediary services, online Q&A and other columns of public * * * resource trading such as tender announcement, bid winning announcement and trading results. Strengthen the disclosure of licensing matters, licensing basis, licensing process and licensing results.

The second is to use Weibo to make it public. Except for the official Weibo opened by the center itself, all windows of the stationed departments are required to be opened in Weibo, and relevant management measures are formulated and included in the monthly assessment.

The third is to use SMS to make it public. After the transaction is completed, the system will trigger SMS to inform the agent, and the parties can also send SMS to check the transaction status.

Third, strengthen supervision and promote opening up.

Strengthen the supervision and inspection of window units, and urge the stationed departments to establish relevant supporting systems in accordance with the requirements of open government affairs, so as to make the requirements open, the methods open, the processes open, the results open, the supervision methods open and the accountability methods open. At the same time, combined with the construction of electronic supervision system, the administrative examination and approval system will be brought into the supervision line of the same level, and all the licensing matters handled by the window staff will be entered into the intranet examination and approval system of the administrative service center, and the processing time limit and results of all kinds of matters will be supervised online to realize real-time dynamic supervision of the whole process of window handling.

Working ideas for 20xx years

First, expand the content of information disclosure. It is necessary to further refine the disclosure requirements for the examination and approval of the stationed departments. In addition to the usual "seven publicity" requirements, the personnel and time limit of each link of the approval process, the process dynamics of approval, and the approval results that do not involve government secrets or personal privacy should be made public and adjusted in time. Specific links of examination and approval, such as site reconnaissance, acceptance, specific standards of qualification level and management regulations, should also be fully disclosed.

Two, actively promote the disclosure of work according to the application. Comprehensive arrangements for the disclosure of matters according to the application, strictly follow the procedures of application acceptance, feedback and filing, and formulate guidelines for the disclosure of services according to the application.

Third, set up information inquiry points. Set up a special area in the administrative service center to provide information inquiry. The information available for inquiry is not only the examination and approval items that have been stationed, but also all government public information of the government at the same level. It is suggested that the Archives Bureau set up a window in the center and add special computers, touch screens and other equipment.

Service center window staff work summary 2 pages. Ideological and political aspects

As a window worker, it is not easy to do a good job in window work and gain social recognition. As a window worker in urban planning, I have never relaxed my study of business knowledge in order to apply it to my work. I have carefully studied the professional knowledge of construction project handling procedures, administrative penalties and urban and rural planning laws and regulations. Because if you don't master business knowledge, it is difficult to adapt to the work of the window.

Second, professional ethics

In the window work, constantly establish professional ethics and service level. I always take "serving as my own responsibility, facilitating the masses, serving the masses and contributing to society" as my professional concept and purpose in working at the window. Love their jobs, actively perform their duties, and be strict with themselves.

Third, work.

At work, make sure everything is in place, so that people who come to work are satisfied. According to the workflow formulated by our bureau, the applicant shall fill in the Notice of Acceptance of Administrative License after completing it; After the audit, you still need to supplement the materials before you can handle it. They should fill in the Notice of Correction of Administrative Examination and Approval Items, and inform the applicant of all the contents that need to be corrected at one time, so that the people who handle affairs can run less errands.

Fourth, the next step

Avoid arrogance and rashness and work hard. At the window, I will take serving the people as my motto, always sound the alarm, be self-respecting, alert and self-motivated, and strive to be a civilized and excellent window worker. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, work hard, and strive to do your job better.

Summary of the work of the window staff in the service center 3 "The window service unit is not only a service window, a service window, but also a civilized window." Since the launch of the activity, subordinate units have been required to carry out extensive activities in accordance with the promotion methods of public commitment, leadership comments, mass comments, selection and commendation, which has promoted the in-depth development of the activities of striving for Excellence in environmental protection systems and improved the quality of environmental protection services. A staff member in the window of the administrative hall of our bureau won the title of excellent pacesetter evaluated every quarter.

The first is to promote the transformation from "running a department" to "running a department"

1, based on the reality of environmental protection work, fully serve major projects. Strengthen communication with the environmental protection departments at higher levels, strengthen guidance on the environmental protection business of the project, and actively assist major projects such as ethylene glycol, medium regeneration and Longhua heat transfer fundraising project to pass the EIA approval. Actively assist Baicheng internal combustion, Rongtuo coking and other projects to pass the "three simultaneities" acceptance. Help Huayang Power Plant, Yulong Group and other projects put into trial production in time. Actively strive for the superior to issue pollution discharge permits to enterprises such as Luogang Group Iron and Steel Co., Ltd., Rongtuo Coking Company and Longhua Thermal Power Company in time, which has created preliminary conditions for enterprises to go public through financing. Standardize pollutant discharge behavior, speed up the scientific development of enterprises, and assist Longhua to obtain the title of "municipal green enterprise"; Give priority to the allocation of environmental capacity for major projects. The total amount of 65,438+04 projects such as Luoyang ruitai Refractory Co., Ltd. has been preliminarily approved. At the same time, efforts have been made to enable enterprises to enjoy preferential policy funds and save more than 400,000 yuan in Bayer Group's application for environmental capacity. Now I am applying for environmental protection capacity for ethylene glycol project, which is expected to save transaction funds.

2. Send an environmental protection service officer to open a "green channel" for EIA approval. Implement the system of chief service officer, and send environmental protection service officers to Huayang Industrial Cluster, Airport Industrial Cluster, County New District, Ethylene Glycol, Copper I Company and other projects to provide all-round and all-round business guidance; According to the principle of "new projects must be done and supplemented as much as possible", we will improve the management mode of construction projects, improve the examination and approval mechanism of environmental impact assessment, and open up a "green channel" for projects that meet the environmental protection access conditions. In 20 10, * * EIA projects were handled 1 16, with a total investment of132.5 billion yuan, an increase of19.27% over last year; 33 acceptance projects, an increase of 13.6% over last year, with a total investment.

562 million yuan, an increase of 346.2% over last year.

Two, service enterprises, put forward five service standards.

(1) environmental impact assessment and "three simultaneities" acceptance service

1, implement the EIA contact card system.

From the project EIA consultation, the contact card for EIA handling will be issued to the owner.

Inform the owner of the information, process and matters needing attention required for EIA at one time, and provide the demonstration text of the pre-document of EIA. At the same time, a staff member is appointed as the project contact person to guide the whole process of project EIA and contact the return visit. Major projects are followed up by the director and deputy director. In accordance with the acceptance regulations, we will provide the service of "you wait for drinking water, and I will coordinate the relevant (bureau)". For those who cannot handle or need to improve the procedures, we should patiently explain and guide the improvement of the information.

2. Further shorten the EIA approval time.

(1) The review and acceptance of EIA data was changed from the original 1 day to data.

(2) After the environmental impact report, environmental impact report form, environmental impact registration form and other EIA documents are submitted for approval, the county bureau's approval is shortened from the legal 60 days, 30 days and 15 days to 15 days, 7 days and 2 days respectively.

3. Further simplify the procedures.

(1) If the environmental impact assessment is completed, which belongs to the county-level examination and approval authority and does not involve civil engineering, the on-site inspection is true, and the cultural relics certificate will no longer be verified.

② The county-level approved EIA project no longer needs to apply for trial production (trial operation), and the owner can directly apply for "three simultaneities" acceptance within 3 months of normal production. The acceptance of "three simultaneities" was shortened from 30 days to 15 days. The "trial production" of the municipal approved project was entrusted to the county bureau for verification, which was shortened from the legal 30 days to 10 days.

(3) For the projects that strive for funds upwards, go out directly, or handle the environmental impact assessment within the authority.

(4) implement the "road" priority system. If the new project has passed the acceptance of the environmental protection department (railway) with the approval authority, and signed a formal contract with the EIA research institution, it will provide EIA certification services for the owner to handle the business license, power supply procedures and land supply procedures.

(2) Pollution prevention and control services

1, change the service concept and change the simple legal sanction into the main form.

Management, into the new concept of environmental protection to fulfill legal responsibility and prevention, to predict.

Give priority to prevention, give priority to governance, do a good job in early warning, prevention and guidance for enterprises' non-subjective and intentional environmental violations and behaviors that do not endanger the environment and people's lives and property safety, and give timely warm tips.

2, the deadline for acceptance of pollution control projects, the acceptance time is shortened from the legal 60 days after receiving the acceptance application to 20 working days.

3. Removal or closure of pollution prevention facilities: After receiving the application for removal or closure, the statutory 10 working day will be shortened to two working days to make a written decision.

(3) Environmental protection policies and regulations services

1. Provide efficient and convenient environmental compliance assessment services for enterprises. If a unit or individual applies for an environmental protection law-abiding certificate, which belongs to the examination and approval authority of the county bureau, the staff of the supervision unit will provide the service of "you drink water, etc., and I will coordinate the examination and approval", which will meet the relevant regulations at one time; For those who cannot handle or need to go through the formalities, they should patiently explain, guide and improve, and provide data samples.

2, the implementation of environmental violations before the case review system, carefully check the facts, within the statutory time limit did not make a statement, defense and request a hearing, before making a decision on punishment, review the enterprise, help enterprises find and analyze the reasons for the violation, explore corrective measures, and implement the rectification.

3. Adhere to the law enforcement concept of combining behavioral punishment with economic punishment and combining punishment with education, and change the environmental awareness of the punished person from passive law-abiding to active law-abiding.

(4) Environmental monitoring services

1. Optimize the monitoring scheme, reduce the monitoring cost of enterprises, and adhere to on-site service.

2, the implementation of monitoring zero interference system, in addition to the need for enterprises to provide water and electricity tools, other living and working traffic conditions to solve.

3. Inform the enterprise of the monitoring project, monitoring scheme, monitoring procedures, fees, national charging basis and standards before monitoring, so as to prevent the conflict between time and technology and enterprise production and affect production.

4. What enterprises need to implement is the working hours system, providing monitoring and inspection services anytime and anywhere, and internally adjusting the working hours to ensure that they meet the needs of enterprises.