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What would you do if the courier signed for the delivery?
So, I looked at my mobile phone again and made sure I signed it. It's not that I'm nearsighted. I read it wrong.
At this time, several voices appeared in my mind: "Did you lose the courier? The long-awaited autumn trousers are gone, and then I'll buy them and wait for them? Or did someone take the courier and not tell me? Or did the courier not send it by himself, and pressed the brand? "
Anxiety, anxiety, depression, irritability, all these bad emotions came up and swallowed me up. I took a deep breath and said, "just calm down and rule out the problems one by one."
I'll go to the gatehouse first and ask if I've received my courier these two days. The answer is no. I'm sure the express hasn't arrived yet. I am happy and angry: "What happened to the courier? You didn't send me a courier or text message, and you signed for it yourself? Can you understand each other? "
I couldn't hold back my anger and started calling, only to find that this number is still the one I used to know. This person did the same thing last time, but he didn't tell me when he signed for it himself. I told him clearly that he should inform me even if he signed for it in the future, because it was very close, and he clearly heard it.
Knowingly committing a crime is my most annoying character. After three or four phone calls, I just couldn't get through. I thought, "complain! Must complain. "
However, it suddenly occurred to me that being a courier is also very hard. I go to work at eight in the morning and deliver the courier at seven or eight in the evening. I have been working for nearly 12 hours, and there are so many recipients. It is understandable that I may forget my own business when I am busy. But the basic professional quality of courier should include communication, coordination and determination of delivery time. If you can't reach this point, then you are definitely not a competent courier. I'm struggling again ...
In the dilemma, I checked why the courier signed for the courier but didn't inform the recipient.
The reason is:
1. Sign-in is to speed up dispatch efficiency and prevent money from being deducted if the number of dispatches is not reached.
2. The reason for not notifying is to save telephone charges and avoid disputes caused by some customers' disagreement.
For this reason, I did the following three things:
1. The courier gave a bad review and there was no complaint.
Reason: It was signed last night. Should it be delivered to me later this morning? But there is no, which means that the courier is not at ease with signing. I understand his difficulties, but I can't understand this character.
2. Give Tong Yuan a bad review in your mind, and promise not to send Tong Yuan anything in the future.
Reason: The courier's behavior is obviously afraid of harming his own interests, but the company did not give him the correct system to protect his own interests normally. Can this problem be solved if the courier's phone bill is subsidized and the number of deliveries is reasonable? Will the number of complaints be reduced a lot?
3. Please ask the customer service to help me contact the courier company to confirm the delivery time.
I really don't like this kind of courier, and I don't want to encounter similar things again, alas. ...
I don't know if you have encountered similar incidents and how to deal with them. Welcome to leave a message!
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