Year-end summary of China Unicom’s government and enterprise account manager

Year-end summary of the China Unicom Government and Enterprise Account Manager

Time flies very fast. In the blink of an eye, one year has passed. Looking back on the work of the past year, there must be a lot that needs to be sorted out. Thing, this also means that I have to start writing my year-end summary again. Do you know what is the best year-end summary in logical order? The following is the year-end summary of China Unicom's government and enterprise account managers that I have collected and compiled. It is for reference only and everyone is welcome to read it.

Year-end summary of China Unicom’s government and enterprise account manager 1

We have entered the end of 20xx in our busy life. I have been working in the company for six years. I can become a member of China Unicom. I feel honored and proud. Looking back on the work over the past year, I have gained a lot. Of course, these would not be possible without the support and help of company leaders and colleagues. It was precisely through the correct guidance of department leaders and the enthusiastic help of colleagues in the company that I quickly mastered various business processes, improved my service capabilities, made new breakthroughs in my work model, and made major changes in my work methods. Through continuous learning and self-training, we have gradually established the corporate philosophy of innovative services and building the company's brand. In daily work and study, I can get along well with everyone, ask for advice humbly, be enthusiastic about helping others, and get along happily and harmoniously with leaders and colleagues. Ideologically, I wholeheartedly consider the users, strive to put service first, be willing to be a screw, and contribute my meager strength to the progress and development of the company. The work situation in 20xx is summarized as follows:

1. Daily business product management and maintenance work.

As a grassroots staff member of the company, based on your own job, you should implement the maintenance and management of related business products in daily affairs.

In terms of management, the focus of work starting from 20xx has been mainly on ICT business management. ICT income within the customer collection line is confirmed and entered in a timely manner every month. Urgent and assist in completing monthly ICT revenue reports for provincial companies on time. Manage the progress of ICT projects, formulate and implement the "ICT Project Management Table" to conduct statistics and sorting out each project of the ICT business. Strictly follow the requirements of the municipal company's regular internal control meeting, contact the sales service departments of various industries and relevant county and city branches to designate specific responsible personnel, sort out and follow up on the remaining issues in ICT multiple times, and provide timely feedback.

Focus on projects that failed to recover deposits and income in a timely manner in 200x, and contact and communicate with the directors of each department and the county branch customer department manager. Centrally organize the ICT contracts from 2009 to 2012 and gradually establish ICT contract files. At the same time, we will carry out reminders and feedback on ICT arrears for internal control. This is not only because the ICT business for China Unicom mainly refers to the integrated and comprehensive services extended to customers based on existing customer relationships and CT advantages, but also a package of solutions for customers. This business expands the breadth and depth of communication operators' support for informatization, and its service targets are customers with both communication and informatization needs (such as governments and enterprises). It is a business that the company focuses on expanding, and it is precisely because the company has taken a fancy to customers' strong demand for ICT services. First of all, customers, especially large customers, have changed from simple CT needs to CT + IT integration needs, and they hope to obtain operators. With a full set of turnkey projects and one-stop services, we hope that users can transfer non-core services such as networking, applications, system upgrades, operation and maintenance, and security to professional companies, so that they can focus more on their core businesses. Secondly, ICT has a high stickiness to customers, especially application systems. Since it is closely related to users’ business and processes, and its process from implementation to maturity is relatively long, its replacement cost is very high. Once applied, there is no very special In this case, users generally will not replace it. At present, our network and service terminals are the user's access level. By providing ICT services, we can extend our services to the user's network equipment, server equipment and user application software, lengthening our service chain and giving full play to The service capabilities of the entire network have been improved.

It is effectively in line with the company's long-term development goal: to be the world's leading broadband communications and information service provider. Facing the dual demands of the market and the company, we will conduct more in-depth management and maintenance of the ICT business next year, and pay close attention to various business indicators such as monthly ICT repayment and arrears, bidding projects, and revenue completion. Strive to do a solid job.

In terms of maintenance, I clearly understand the importance of my location. Solve problems for users in a timely and accurate manner. The quality of service directly affects user satisfaction, which in turn affects China Unicom's image in the entire market! I have always viewed this job with this attitude.

In 20xx, we handled a total of 277 home-school complaints, promptly processed the comparison and screening of valid data provided by SP manufacturers, and preprocessed and imported data. We handle home-school complaints 24 hours a day, 7 days a week, and provide feedback on user complaints conscientiously and responsibly, which has been unanimously affirmed by SP manufacturers and recognized by users.

In terms of maintaining the 400 business, effectively manage the 400 category number resources, timely pre-occupy the 400 category numbers reported by the business units, and communicate and follow up on relevant issues. After reviewing 400 user files, we promptly communicated with colleagues from the provincial company on matters involving the activation and changes of the minimum code and IVR functions to ensure the normal development of user business.

At the same time, in the second half of the year, he took over the related work involved in network cutover, and processed a total of 236 feedbacks on cutover lines. He was mainly responsible for the planned cutover of inter-provincial backbone networks that affected key communication support circuits. Arrange to notify the customer for confirmation, and report the customer's doubts to the operation and maintenance and customer response departments. Responsible for notifying the affected customers of network cutover related information (time, degree of impact, etc.), coordinating the account manager to provide customer contact information to cooperate with business recovery confirmation after the cutover is completed, and feeding the information back to the customer service operation and maintenance interface department. If there is no customer contact person for business recovery confirmation, be responsible for confirming business recovery with the customer. Worked overtime to process various emergency cutover notifications and document feedback.

2. Fulfill your duties and complete your job conscientiously

At work, strictly abide by the company's rules and regulations, be dedicated to your job, work hard, serve enthusiastically, study hard, and fully Give full play to the fighting spirit of not being afraid of hardship and tiredness to ensure success, work hard and not be afraid of difficulties, and it is even more common to work overtime. Play your due role in your position.

3. Establish work goals and create a brand service image

Caring about users, thinking about what is urgent, "customer satisfaction, business development" has always been my job The goal is to do our best to solve customers' problems, be proactive and enthusiastic, handle things quickly, respond in a timely manner, and provide customers with high-quality and dedicated services with sincerity, care, patience and meticulousness.

4. Strengthen self-study and improve professional level

Because I feel my own shortcomings, I dare not take it lightly and keep learning, learning from books and learning from the leaders around me. , learn from colleagues, so I feel that I have made some progress in the past year. Through continuous learning and accumulation, I can handle various problems that arise in daily work relatively calmly, coordinate my work ability, and ensure the normal operation of various tasks in this position. I can treat various work tasks with a correct attitude and love my job. , work hard to implement it into actual work. Actively improve one's own professional qualities, strive for work initiative, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and work quality.

5. Existing problems and future efforts

Although I have learned a lot in the past six months, my work performance is not very satisfactory, so while working , I also did not forget to improve my theoretical level. As a technical support staff member, I must continue to learn and understand the principle of retreat if I do not advance. I will be brave enough to forge ahead in the future, continue to innovate, strengthen my sense of service, and achieve better results.

At present, there is still a big gap between the requirements of the company's leaders. For example, the theoretical level and work ability need to be further improved, and the job requirements need to be greatly improved. I am determined to work hard to improve and solve these problems in my future work. , so that you can do your job better and serve the company. While taking care of work, learn other business knowledge and strive to become an "all-round" talent through your own efforts.

As the saying goes: "Every little bit makes a difference." In my future work, whether it is boring or colorful, I must continue to accumulate experience and work hard together with my colleagues. Work diligently, study hard, and strive to improve cultural quality and work skills. I believe that as long as we are down-to-earth, strive for progress, and keep our purpose in mind, we will be able to create benefits and enable our China Unicom family to open up a new situation! China Unicom government and enterprise customers Manager's year-end summary 2

I officially joined Guangzhou Baihong Communication Technology Co., Ltd. on October 8, 20xx as the deputy general manager of Tianhe Branch.

In the two months since I entered the company, with the care of the company leaders and the help of my colleagues, I have established and implemented the independent rules and regulations and salary and welfare system of the branch. Integrating fresh blood into the company activates employees' sense of responsibility and establishes a harmonious team atmosphere. At the business level, we have formulated a business model that focuses on customer visits, supplemented by publicity, and at the same time strengthens the retention of old customers and relationship marketing. We are committed to breaking through the property management relationship, actively helping property management collect commissions, increasing property management's dependence on us, strengthening our voice, and reducing the resistance caused by customer visits. In terms of publicity, we organized employees twice to hang tags in Dagang Industrial Zone, Chebei, and conducted many on-site promotions and dispatched orders. We also distributed leaflets many times at Longdong Auto Parts City, but to no avail. We hold experience exchange meetings from time to time to study the advantages and disadvantages of each operator's products.

Although we tried our best, we failed to make any achievements, and the company's performance did not increase significantly. The new year is coming soon, how do I look forward to the future?

In terms of home guest business, here are some suggestions.

1. Extensive publicity. Returning from the Spring Festival is our starting point for next year. I suggest adding banners for publicity based on the original hangtag promotion. People will come back one after another at the beginning of the year. Banners can have a good effect.

2. Point to point. We should choose a place where it is relatively easy to issue orders for the pilot, dig deeper, and build model villages and model projects.

3. Combined with reality, vigorously develop the computer rental business. In view of the situation in some places where there are many migrant workers and urgent need to access the Internet without computers. We can launch a rental computer business, thereby increasing our production.

4. Service first. At present, most of the Jiake markets we are responsible for are relatively backward and have low levels of education. Not every customer is proficient in using computers. It is recommended to explain the application after installing each machine, and teach customers step by step to watch movies, listen to music, and play games online to increase user experience, increase loyalty to our products, and expand our popularity. At the same time, we vigorously promote free voluntary maintenance activities. All customers with computers can go to our China Unicom business hall for free computer maintenance. All customers with China Unicom broadband can enjoy door-to-door service for free. This move is mainly to increase the popularity of the business hall and expand its influence. In terms of commercial business, it has always been the focus of various agents. The personnel are mixed, and the overall feeling given to customers by China Unicom is: chaos. We are responsible for small and medium-sized enterprises with less than 15 employees. China Unicom has not formulated a good policy system for this type of customers, and the preferential treatment seems to be given to medium and large enterprises. The converged business is still in the simplest stage of convergence. Compared with telecommunications, the competitiveness is too low. Therefore, this business has become the biggest failure of our company. I am the person in charge of this business and cannot escape the blame. Regarding this situation, I have communicated with several colleagues many times and tried different methods, but no results have been achieved so far.

Recently, I accompanied the company leaders to inspect the commercial enterprise market in Zengcheng. Thanks to Zengcheng’s good investment environment, a large number of buildings and factories are being built slowly. Our opportunities are not small, and the market cannot be underestimated. watch for.

We are a full-service operation agent. For these new companies, when the factory communication usage is zero, we should provide customers with a full-service communication solution rather than a package. Therefore, it is necessary to strengthen the study of business knowledge and carefully study the applications of China Unicom's various businesses and industries. Policies such as pre-depositing phone calls and getting free phone calls, and buying a mobile phone and getting free phone calls must be familiar to you. This requires the company to have effective public relations and optimize number resources with other agents to facilitate large-scale network access. The same goes for the Jiake market. A large number of customers are very willing to install broadband and send mobile phones, which is also convenient for tying up customers.

China Unicom currently attaches great importance to the school market and offers very strong discounts. Schools have always been a battleground for businesses, with a steady supply of students and huge market potential. The internal relations within the school are relatively complex, and the difficulty in the early stage is self-evident. Therefore, the company’s top decision-makers must lead the team and set up a special public relations team to conquer the campus. In advance, we must visit other successful campuses and learn from other successful agents. Then meet the colonel leader through relationships to increase the chance of success. All the focus is on whether the school gets us in, which is the key to success. No matter what sales model is used in the later stage, you will still make money, it’s just a matter of more money and less money. As long as one campus is successful, they can be copied one by one in the future. The campus in Zengcheng plus the campus in Baiyun will have an infinitely better market!

The above is my summary of 20xx and my outlook for 20xx. Finally, I wish our leaders and colleagues good health, and wish our company success and greater success!

Let us join hands to advance and create glory in 20xx! ;