How Taobao customer service improves conversion rate

To improve the conversion rate, first of all, you must be warm and friendly towards the customers who inquire, and know enough about the product to be able to answer customers' purchase questions, be careful and careful, and reply to customers in a timely manner, so as to increase the conversion rate. To put it bluntly, it means that you must be professional and have high personal qualities.

Conversion rate is a measure of customer service efficiency. Take Taobao customer service as an example. The conversion rate is the ratio of the number of transactions placed to the number of customers consulting. If ten people consult customer service and five orders are placed, then the conversion rate of this customer service is 50%. For product and service customer service, the conversion rate is the successful transaction rate.

How to improve the conversion rate of customer service? First of all, you must treat customers with enthusiasm. When a customer comes for consultation, you must respond to the customer in a timely manner so that they can feel your enthusiasm. Carefully answer their questions about the product and use their knowledge of the product to provide customers with some objective suggestions.

A good customer service also needs to be attentive after sales and pay attention to the customer's experience. This can retain old customers and improve the store's reputation. Using old customers for publicity will help increase the conversion rate.

So in order to improve the customer service conversion rate, it is best to provide certain training to customer service to improve their service awareness and service level. This can also bring a good purchasing experience to consumers and increase customers' return. Rate.