What does work order management mean?

Question 1: What does support work order mean? Ticket system is also called work order management system (it can also be called issue work order system, transaction work order system, and issue tracking system). Support ticket system), it is a network software system that manages, maintains and tracks a series of issues and requests based on the needs of different organizations, departments and external customers. A fully functional work order system can also be called a help desk system.

The work order system is generally widely used in customer help support services, customer after-sales services, enterprise IT support services, call centers, etc., to create, suspend, and solve problems for users, customers, partners, or within the enterprise. Transaction requests submitted by staff. Standardize, unify and clarify the processing and management of affairs. A complete work order system also needs to have a help document knowledge base (Knowledge base), which contains information about some common customer acceptance issues, how to deal with common problems, and some other help documents. A work order system is like a problem tracker, which can clearly track, process and archive internal and external problem transaction requests, and standardize service tracking users.

Question 2: What is work order management in production management? Plan Work provides standardized work order templates. At the same time, personalized work orders can be customized according to the actual business needs of different types of customers, and the categories of work orders can be managed:

1. Customers request work orders Order: The system generates a customer request work order based on the customer's temporary demand request. This kind of work order is characterized by suddenness, temporary nature, and strong personalization. The system can adjust the urgency of work order processing according to customer needs and recommend suitable service employees.

2. Project organization work order: Project organization work order (Project Work Order) is a special work order to provide complex task management. The project work order is the project organization management of a single, independent work order. . The project organization work order needs to describe the project and designate the project leader. On this basis, Plan Work provides graphical management methods of project progress such as project Gantt charts.

3. Planned work orders: Planned maintenance work orders in Plan Work can be defined in various types. According to the customer's own needs, the following task cycle is arranged: ? Cycle by days? Cycle by week? Cycle by month? Cycle by year? Cycle of required tasks? Only start once when the task occurs. A task can be set to cycle the number of times, or it can be set to pause after a certain number of cycles.

4. Preventive maintenance work orders: For a large number of equipment in the enterprise, we need to set up a preventive maintenance plan to issue warnings before the equipment may malfunction and take necessary preventive maintenance measures. Set a preventive maintenance work order for the equipment in advance based on the equipment's warranty and maintenance time parameters.

5. Service predefined work orders: The predefined services here are used to provide service work content selection for various customer service work orders (GR) issued through the customer service center in the future. This is the purpose of this software. Special function: Through this function, you can clearly know the timeliness of the work order executor completing the task, and it has strong traceability, because there is an alarm reminder function for the work order delayed completion time limit in the service definition. If the service If it is not completed within the preset time, the system will automatically and promptly give alarm reminders to relevant personnel at preset intervals. After 5 automatic system alarms, the work order was suspended and the central control center was notified.

6. Inspection work order: In order to ensure the normal operation of the company's daily work, periodic safety inspections and inspections of equipment need to be carried out. By establishing inspection work orders, for enterprises, it can ensure the safe and stable operation of equipment; for property management, it can keep the environment clean and community security work carried out in an orderly manner.

7. SMS work orders: For customers who are not familiar with smart PDAs, it is difficult for some employees who have not been trained or whose cultural quality is relatively low to use and master smart phones and PDAs. In order to ensure the normal progress of work, Plan Work adopts a flexible SMS work order method. Work orders are sent to employees via text messages, and employees reply with simple numbers in the SMS center to describe: status of starting work, completing work, work order pending, work order cancellation, completion summary, etc. SMS work orders can significantly reduce usage costs and reduce the difficulty of operations for employees, fully embodying the simple and fast purpose of Plan Work.

Question 3: What methods are generally used for work order management in factories? Sometimes in the factory, it is not easy to control the progress of work orders because there are too many people, so our company uses Yihuo work orders. The progress of all work orders can be reflected on it, which is very convenient.

Question 4: What is telecom work order management? It is the management of work contact orders in telecom’s internal office system.

Question 5: What is the oa system and what is the work order system? What are the differences? Office automation (OA) is an application system oriented to the daily operation and management of organizations. It is the most frequently used application system by employees and managers. OA There have been new changes and developments in the depth and breadth of application content and the application of IT technology, and it has become an indispensable core application system for organizations. Promote a paperless office model. Mainly for internal office use of the company.

The work order system is used to record, process, and track the completion of a job. Provide systematic and standardized work processing procedures. It is used for work collaboration between enterprises and within enterprises, and has the characteristics of batch, timeliness and performance.

Ticket system, also known as work order management system, is a network software system that manages, maintains and tracks a series of tasks based on the needs of different organizations, departments and external customers. questions and requests. A fully functional work order system can also be called a help desk system.

The work order system is generally widely used in customer help support services, customer after-sales services, enterprise IT support services, call centers, etc., to create, suspend, and solve problems for users, customers, partners, or within the enterprise. Transaction requests submitted by staff. Standardize, unify and clarify the processing and management of affairs. A complete work order system also needs to be equipped with a help document knowledge base, which contains information about some common customer acceptance issues, how to deal with common problems, and some other help documents. A work order system is like a problem tracker, which can clearly track, process and archive internal and external problem transaction requests, and standardize service tracking users.

Question 6: What are the types of work orders? I don’t know what type of work orders you are talking about?

What I understand about the work order type is, what is the purpose of the work order?

Take two screenshots to explain the work order system we use.

Figure 1 shows the classification according to the nature of the work orders, such as all work orders, unfinished work orders, and pending work orders. Orders, starred work orders, important work orders, etc.

Of course, you can also define some work order types according to your purposes and scenarios, and set some restrictions on this type of work orders in specific projects. , such as engineering department work orders, operation and maintenance department work orders, customer service department work orders, etc.

I don’t know if I understand it correctly.

Question 7: How to solve the problem of factory work order management? You can use Yihuo. In the past, I didn’t know how far some orders were completed, and I didn’t know whether I should assign new tasks. Now I can use Yihuo to understand the work status of workers, so the efficiency has also been improved.

Question 8: The work order management system carries out all-round standardized management and monitoring of the service process, and performs real-time dispatch and return of orders, timeout reminders, tracking and positioning, supervision and control, and performance appraisal for service personnel to improve services. Quality and user satisfaction. System functions ● Real-time management of human resources and reasonable distribution of pressure, using centralized collection and batch dispatch. ● Network commissioning and equipment inspection management based on barcode scanning. ● Use GPRS/GPS positioning function to dynamically manage service human resources and monitor and track continuous maintenance links. ● Improve the efficiency of comprehensive application operation and maintenance and service, and rationally allocate human resources in emergencies.

● Evaluate individual records through service quality evaluation in the area of ??responsibility.

Question 9: How to manage work orders 1. If there is a third-party software or system, just follow the system requirements. This will be more convenient

2. If it is paper, use a file box or file bag to pack it. Put it in a safe place!

Question 10: What does the work withdrawal form mean? The work withdrawal order is different from the resignation certificate. You should go to the career center to go through the resignation procedures. The resignation certificate is only issued by the company to the individual employee.

The work withdrawal form is an important document to prove unemployment status. It is usually a four-part certificate of withdrawal from work. Among them, the first copy is retained by the employment agency that handles the resignation registration and filing procedures; the second copy is The withdrawal voucher is stored in the worker's personal file; the third copy is handed over to the dismissed worker; the fourth copy is retained by the employer. The time of resignation is recorded on the work withdrawal form, which is consistent with the time of payment of unemployment insurance.

The resignation certificate is a written proof of the termination of the labor relationship between the employer and the employee. It is a written material that must be issued after the employer and the employee terminate the labor relationship

Work withdrawal order Edit

The work withdrawal form is an important document to prove unemployment status. It is usually a four-part certificate of withdrawal from work. Among them, the first copy is retained by the employment agency that accepts the registration and filing procedures for withdrawal from work; the second copy is retained by The withdrawal voucher is stored in the employee's personal file; the third copy is handed over to the dismissed employee; the fourth copy is retained by the employer. The time of resignation is recorded on the work withdrawal form, which is consistent with the time of payment of unemployment insurance.

Edit relevant regulations

Labor system

The Ministry of Labor’s “Notice on Several Issues Concerning the Implementation of the Labor Contract System” stipulates: “After the employee has performed the relevant obligations, the When terminating a labor contract, the employer shall issue a certificate of termination or rescission of the labor contract as proof that the employee shall enjoy unemployment insurance benefits and unemployment registration and job search registration in accordance with regulations. Date, job held. If the employee requests it, the employer can objectively state the reason for the termination of the labor contract in the certificate. "The work withdrawal order and the "Labor Manual" play this role.

Timely quitting work is related to whether workers can receive unemployment benefits in time and whether they can successfully enter a new unit to work. "Shanghai Unit Recruitment and Retirement Management Measures" stipulates: "After the employer terminates or dissolves the labor relationship with a full-time employee, it shall complete the resignation registration and filing procedures within 7 days."

Resignation Procedure

The employer must fill in three copies of the termination notice. The first copy shall be retained by the unit. Within 7 days from the date of termination or dissolution of the labor relationship between the second unit and the employee, this copy and the personnel file of the dismissed employee together with the "Labor Force Registration Form" shall be confidentially mailed or directly delivered to the dismissed employee. The third copy shall be handed over to the district or county employment agency where the person's household registration is located or where the unit is located, and the retired employee shall be himself/herself. The withdrawal date on the withdrawal notice should be the actual date of termination or termination of the labor relationship, and the signing date should be the date of processing the withdrawal procedures.

The employer should hand over the dismissal notice and the "Labor Manual" to the dismissed employee; the employer should hand over the third copy of the dismissal notice and the "Labor Manual" as well as the employee's personal social insurance payment status. The certificate shall be handed over to the dismissed personnel. Retired personnel can use the above materials to register for unemployment and apply for unemployment insurance benefits.

The Shanghai Municipal Labor and Social Security Bureau's "Notice on Several Issues Concerning the Implementation of the "Shanghai Labor Contract Regulations" (II)" stipulates on "the issue of compensation for failure to handle termination procedures in a timely manner": "Labor contract relations has been terminated or terminated, and the employer fails to issue a valid certificate for the termination or termination of the labor contract in accordance with the "Regulations" or fails to handle the exit procedures in a timely manner, which affects the employee's unemployment registration procedures and causes losses, the employer shall follow the relevant regulations on unemployment insurance benefits. provides for compensation; if it causes other actual losses to the employee, the employer shall compensate for the other actual losses according to the employee's request, but it will no longer be liable for statutory unemployment insurance benefits."