How do salespeople use crm software to do a good job (is CRM software easy to sell)

Sales, there is a lot of work to deal with every day, not only to face all kinds of customer consultation, but also to develop customers (telephone, WeChat, SMS, etc. ), but also to visit and do a good job of customer maintenance.

An excellent sales, not only to do performance, but also to do a good job in customer maintenance. CRM customer relationship management system is an indispensable tool to help sales staff improve their performance and maintain customers. CCB CRM helps sales staff to do a good job from the following aspects:

1. Help sales manage customers comprehensively.

The customer resources obtained by sales staff and the customer resources obtained by enterprises from public channels are entered into CRM, and the system will protect the customer data to ensure the integrity of the data.

Moreover, the system can also classify and manage all customer information and other related data, and build a network information model, which can intuitively present various forms of customers, including behavior, psychology, habits and so on. , so that salespeople can get to know their customers better.

2. Assist sales to better follow up with customers.

CRM software system can easily manage the follow-up stage of all customers, closely track the relevant personnel and information needed for each transaction and at which stage, sales can penetrate each detailed page through the workbench to learn more detailed information (follow-up method, follow-up time, follow-up object, follow-up result, etc.). ).

In addition, in order to help sales not miss the follow-up work of each customer, Jianke CRM also provides follow-up reminders. By setting the follow-up time for the next customer, the sales will be reminded to follow up in time before the expiration, so that the sales can make work arrangements in advance.

3. Help sales do customer care.

CRM can penetrate customer care into all aspects of pre-sale, sale and after-sale, and record customer demand and customer service status at any time. Salespeople can understand customers from multiple dimensions and carry out targeted work.

Sales can add regular return visit reminders and pay regular return visits to customers; You can also remind sales to send greetings on holidays or customers' birthdays.

4. Auxiliary sales plan adjustment.

CRM can integrate customer transaction information and analyze customer value. For high-value customers, sales can arrange to invest more energy in maintenance, strive to achieve secondary sales, and fully tap customer value.

Sales can also effectively use CRM system to optimize their sales work, and forecast sales data through data analysis and adjust sales plans according to the data.

5. Help sales achieve double quotation.

Each salesman's work log, communication log, on-site sign-in and customer visit can be displayed in detail in the system.

Sales can find out which link has problems by analyzing the data of CRM software and comparing it with other sales data, and optimize it in time, and find out the development channel suitable for you, the customer characteristics you are good at and your best sales rhythm as soon as possible, thus improving your performance.

CRM system can effectively track customers, record business communication with customers, and help salespeople analyze customers' needs and problems, so salespeople can easily double their performance. It can be said that sales can use CRM to help them improve their performance and maintain customers.