Mobile customer service working hours

Mobile 10086's manual service operates 24 hours a day, but only emergency services are provided from 22:30 to 8:00 at night. During the Spring Festival, manual services are only provided during part of the time, and self-service is provided at other times.

The 10086 customer service hotline provides users with professional services such as business consultation, business acceptance, complaints and suggestions on mobile communications 24 hours a day through manual, automatic voice, SMS, fax, E-mail and other methods.

Starting from December 16, 2014, the 10086 hotline manual service of the mobile company will perform night service procedures from 22:30 pm to 8:00 am the next day. During the night service period, the 10086 hotline only provides services such as stopping and starting the phone, Emergency services such as fault reporting, and other services can be inquired and handled through self-service methods such as 10086 automatic voice, SMS business hall, online business hall, and mobile phone business hall.

Extended information

Voice system: The most commonly used 10086 China Mobile function is the 10086 automatic voice system, which provides customers with inquiries and processing of some services as well as consultation and introduction to hot services. Waiting for service.

Manual service: When you want to inquire or consult on China Mobile's basic policies, business knowledge, new services, billing and other issues, reflect on the improvement of mobile network communication and service quality, or have questions about China Mobile's services and business When providing opinions or suggestions, you can also dial 10086 and press 0 to transfer to the manual service desk. The service attitude of the human service staff is very friendly.

Reference: Baidu Encyclopedia-10086