Self-evaluation of excellent mobile employees

Model essay on self-evaluation of excellent mobile employees

Lead: As an excellent mobile employee, it is really important to write a good self-evaluation when completing the work. The following is my self-evaluation of excellent mobile employees. Welcome to read and learn from!

Self-evaluation of excellent mobile employees (1) xxxx was a year of rapid economic growth in China. Under the general policy of China Mobile Group Company, we conscientiously implemented the spirit of the Sixth Plenary Session of xx, the working meeting of group companies and provincial companies. Under the correct leadership of the leaders of provincial companies and municipal branches, combined with the actual situation of Benxi Mobile Communication, we updated the service concept, deepened the reform of management system, consolidated and enhanced the competitive advantage, and maintained the leading position in the industry region. It has accelerated the development of Benxi Mobile, improved the level of customer service, overcome various difficulties and unfavorable factors, maintained a good development trend of business development and steady growth of business income, and achieved gratifying results in all work.

Personal customer management and service

In order to show respect for vip members and enjoy what I think is a distinguished experience. In xxxx, our center adheres to the service concept that communication starts from the heart.

Each of our service personnel is based on the interests of customers, thinking about what customers think and anxious about what customers are anxious about, providing customers with various communication services such as careful shutdown, free card replacement, free replacement of stk large-capacity cards, and helping customers win points. We try our best to do our best for our customers.

Based on the work indicators of xx Mobile Company and the service principle of "people-oriented", differentiated services such as door-to-door service and family service were implemented for major customers and important customers from the data at the beginning of the year to the customer satisfaction at the end of the year. We ask every account manager to patiently answer customers' questions about mobile communication, satisfactorily solve customers' problems in using mobile phones, and provide various forms of information services. The account manager will contact the customer regularly, and the customer can also keep in touch with the account manager by telephone, text message, door-to-door and other means. Customers can also make an appointment with the key account manager who provides services and ask for on-site service. On-site service includes: business acceptance, setting new business functions, presenting new business, solving complaints, charging mobile phone fees, etc.

In addition, combined with the strategic goal of "leading in service and leading in business", we have always adhered to the corporate mission of "creating an infinite communication world and being the pillar of the information society", constantly enhancing employees' "sense of crisis, urgency, mission and responsibility" and comprehensively improving service quality, so that our center has made great progress in corporate civilization construction.

Second, the retention rate of high-end customers.

In the current fierce market competition, high-end customers will become the next market target of our communication industry. In the "war" of high-end customers' market retention rate, only by deepening humanized and family-style quality service and improving business technology level can we gain the trust of many high-end customers. Last year's high-end retention rate, our center successfully completed the task assigned by the company.

Third, the target market share of GSM customers

Management of outgoing personnel

Outbound personnel account for a certain proportion of our center's completion indicators. Targeted selection of target customers for telemarketing, well-designed service caliber and Qi Xin's cooperation of all outbound personnel have played a huge role in the promotion of new business in XX years and comprehensively promoting the incremental income of new business. When outbound team members do market research, social investigation, service care and tap potential customers, their service quality represents the service image of our company, so we train outbound team members to master the company's indicators and business, standardize service terms, and cooperate closely with them professionally and flexibly. So that they can clearly and clearly deliver the information to the target customers at the first time.

It is a bridge directly connecting customers and companies, so the service quality of outbound personnel directly affects customers.

Outbound personnel further cultivate potential and competitive business, focusing on strengthening potential, service management and service personnel management.

Verb (abbreviation of verb) complaint handling

In order to further improve customer satisfaction and maintain the leading service, the key customer center established a rapid response mechanism for customer complaints in XX, taking customer value as the scale and starting with strengthening complaint management.

First of all, optimize the complaint handling process, strengthen the back-office manager's support to the front-office account manager's complaint handling, set up a complaint hotline, and establish an emergency mechanism for direct intervention by management to shorten the time limit for complaint handling. Secondly, strictly control the short message sending of group customers. Thirdly, important and repeated complaints are directly sent to the company's professional departments or related leaders, and the management personnel support and solve them in time. Finally, improve the customer follow-up service system, improve the service level of mobile companies, and achieve 100% complaint satisfaction.

6. Daily homework

Account manager is the main provider of customer service for group customers and individuals, and it is also an important carrier for mobile companies to show their employees' image and work style. The professional image and quality of account managers have always been the focus of company leaders and customers. In the daily work of XX years, the service and business of account managers were systematically trained, the marketing system was comprehensively optimized, and the scale of account managers was optimized. Vigorously promote the large-scale development of new business, accelerate the pace of upgrading services, comprehensively optimize the marketing system, and promote the center to achieve its annual marketing goals.

In xxxx, I will assist the leaders in comprehensively innovating the service model and increasing the market share of new business. Assist leaders to improve customer service in an all-round way and promote the optimization of service value. We will continue to vigorously promote the core values of "being virtuous and carrying things, achieving perfection".

Self-evaluation of excellent mobile employees (2) My name is xx, and I am a recent graduate of xx University majoring in communication technology. This year, xx began to practice in the xx business hall of China Mobile. Although it was only a short month, I benefited a lot from this internship. Only 1 month internship will benefit me for life.

During my internship, with the care and support of the team leader and leaders, I made rapid progress in all aspects and got a new understanding of the work of the mobile company. First of all, we should hold the principle of "being a conscientious person" and be diligent in the internship position. During the work period, we should conscientiously complete the tasks on time, not rashly and perfunctorily, and be sincere and enthusiastic to every 1 customer.

China Mobile is a respectable expert in mobile information. "Loving morality, caring for life and achieving perfection" is the core value of China Mobile, which embodies the unique characteristics of China Mobile and interprets the traditional belief of China Mobile. "Creating an infinite communication world and being the pillar of the information society" is the corporate mission of China Mobile, which embodies the strong mission of China Mobile to pursue Excellence and strive to be a pioneer in the industry. "Being the Creator of Excellent Quality" is the vision of China Mobile. China Mobile has always been customer-oriented, adhering to the enterprise spirit of "communication starts from the heart".

I am honored to be an intern in the customer service center of China Mobile xx Branch. When I first set foot in China Mobile (xx) Customer Service Center, I already felt the extraordinary corporate culture of China Mobile. The security guard of China Mobile is very polite, showing a kind of care to everyone who enters the customer service center, and everyone who enters the center can feel it.

My internship content is to be an internship manager in the customer service department. The first is a two-day short-term business training. The teacher in charge of training us is mainly xxx. From the first day of training, we felt the meticulous humanistic care from xxx and xxx sisters for China Mobile employees, and also felt the service spirit of "serving customers wholeheartedly" of China Mobile employees. In the training process, the senior sister always emphasized to us that our work goal is to serve customers warmly and pursue customer satisfaction. In less than two days of training, I felt the high demands of China Mobile on its employees, and also felt the company's care for its employees. For the first time, I personally felt the entrepreneurial spirit of "communication starts from the heart" of China Mobile. Although there are a lot of training contents, our training has been carried out in a pleasant atmosphere because of the careful and superb skills of our brothers and sisters in the training, and we don't feel the pressure of training at all, and the training effect is very good. From then on, I truly combined the service spirit of "in the current market economy, enterprises should be market-oriented, customer-centered, establish the consciousness of serving customers, and take meeting customer needs as the daily standard of enterprise production" with real enterprises, and truly realized the important consciousness of "serving customers" for the first time.

Although this internship is not long, and although I have been exposed to shallow work, I have learned a lot of knowledge and experience, which are not available in books. Through internship, we can better understand our own shortcomings, the nature of our work, and all aspects of this society, so that I can make a good career plan for myself earlier, set my life goals and take a big step towards success.

After just working for a few days, I feel that the work pressure is still great, because I am not familiar with the use of the company's business computer system. However, with the enthusiastic help of the old-timers and supervisors, I have overcome various problems in my work. After several days of practice, I became more and more familiar with the application of the system and became more and more handy in my work. The enthusiasm of my senior sister and the care of my supervisor made me feel at home in the telephone room, and the work pressure became less and less. China Mobile employees' spirit of unity, friendship and equality gives people a sense of belonging. This is a rare feeling, which can make us work harder and have a better service attitude to our customers.

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