Experience of bank tellers with high business volume and no mistakes

1. Tellers need to keep a clear head during the process of handling business. They need to count the money coming in and out twice, once by hand and once through the money counting machine. They should treat those who are unreasonable or impatient. Customers, you must maintain a good attitude. Even if the customer is in a bad mood, you must handle the customer at hand before handling it. Remember not to do business and talk to customers at the same time, either do it after you finish it, or do it after you finish it.

2. Important blank vouchers should be managed well. Put them away when not in use. Take one when you use it, count the number of vouchers after get off work every day, and develop good habits.

3. After handling a customer, make it a habit to check whether there is still money on the money counter before calling the next number, whether there are any relevant vouchers that have not been sorted out clearly, and whether there is cash or cash on the operating table. For other items, make sure the table is clean before calling the next number to handle the business.

4. For every business that involves cash, as long as the money is going out, even the cash that has just been given out, if the cash is handed in again due to customer reasons, it needs to be counted. Check the machine, click it again if necessary, and beware of scammers handing in counterfeit money.

5. When the business volume is not large, you can organize the money in your cash box and sort it according to denomination, or organize your money according to your own habits. If the money is too messy, it is easy to make mistakes. .

6. If the teller is not very good at abacus, you can use a calculator in combination. If there are many accounts involved and the amount is fragmented and complex, you can use a calculator to calculate and double-check. Don’t be afraid of trouble. Miscalculating the money will be more troublesome. If you are still unsure, you can ask an experienced person next to you. Teller, ask them to help you calculate it and make sure it is correct before proceeding.

7. When handling business, write down the questions you don’t understand. When you are free, you can ask the old tellers. They have basically encountered all situations and will teach you a lot of their own experiences. You can Adopt it according to your own habits and methods.

The above is my experience when I was working as a teller. My business volume was large and my error rate was basically nothing. You can refer to it.