Annual Work Summary of Property Management (5 selected articles)

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Chapter 1: Property Management: Building a brand in the annual work summary, paying attention to management and improving the quality of property services are the work objectives advocated by our Construction Property Management Co., Ltd. in property work. Looking back on the past year, we have done a lot of work in property management, which is mainly summarized as follows:

First, strengthen staff training and improve their own quality.

The company has carried out a series of training courses such as personnel management, contract management, file management, financial management, charge management, drawing management, facility management, maintenance management, safety management and special projects in batches, which has improved the quality of all departments of the company. Through continuous improvement, they have implemented and understood the service posts and improved the service and management level of all employees.

Second, establish a professional image and serve thousands of families.

With the improvement of employees' own quality, the company strengthens the positioning of corporate brand image, deepens the content, quality and depth of service, enables all owners to enjoy servant-style service, devotes themselves to service etiquette, etiquette and politeness, strengthens communication with owners, thinks about their thoughts, cares about their urgent needs and solves problems for them. The company uniformly prepares neat, beautiful and generous work clothes for all employees, so that all employees are full of energy, courteous to guests, provide quality services to the owners and leave a good impression.

Third, guard against arrogance and rashness, redouble our efforts and keep developing.

Company employees constantly strive for self-improvement in their work and persevere in security work. They adhere to the 24-hour patrol system, and the patrol personnel in each community patrol each patrol point in each community in turn according to the preset route. Arrive at each patrol point in order within the specified time period and sign in. In addition, each community is equipped with a special intercom system (telephone and intercom). In case of emergency call or emergency, you can call the police or the competent leader for help through the special intercom system, so as to get all-round assistance and ensure the personal and property safety of the owners and residents in each community. It also makes the community where our company is located have no major public security and criminal cases for 20xx years, which has been well received by the majority of owners. Employees have said that we should guard against arrogance and rashness, take achievements as the driving force, and let property management reach a new level.

Fourth, concentrate professional maintenance forces to ensure service work.

The company monitors the public facilities and operating conditions of the community and timely maintains and repairs them. Find and solve the problems existing in the infrastructure of the community (such as roads, parking lots, garbage stations, power supply, water supply and drainage facilities, etc.) in time to ensure effective operation. In terms of greening and sanitation in residential areas, the company continues to invest, and the greening personnel take good care of them, and the sanitation personnel are responsible for each other, so that the landscaping and air sanitation environment in each residential area is closer to nature, and the owners have a natural feeling of returning to nature.

Chapter II: Property Management: xx, xxxx, Annual Work Summary, Property Entry. Over the past year, all the staff of our institute have worked hard in unity and innovation, further improving the management and service quality of the company, and achieved gratifying results: an excellent property management team has been formed, and scientific management mode, advanced management concepts and methods, strict quality standards and working procedures have been created; Formed a professional division of labor system combining service and management. Over the past year, we have carried out a series of work closely around work planning, quality construction and internal management.

Work planning

According to the actual situation, make a work plan.

Since its establishment, the management concept has undergone a profound transformation from "management-oriented" to "service-oriented", abandoning the attitude of being a manager in the past and advocating a brand-new service concept of "service education, owner first". Although Sujiahao Service Center encountered severe challenges from internal and external environment in the development process, the concept of serving owners and users has been extended and won wide acclaim. However, the management of the service center is not satisfied with the gratifying achievements, but faces up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the service center has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance matters, striving for high-quality construction and improving the operation efficiency and competitiveness of the service center.

Quality construction

Quality, based on high quality, our service center regards how to improve the quality of property management services as the first choice for service center management.

First of all, the ISO system has been effectively operated. The service center of Chengdu Jixinxing Property Management Co., Ltd. made a good quality plan at the beginning of its establishment, and defined the company's quality objectives, requirements and goals to meet the needs of owners and users with the most suitable service quality. Over the past year, the service center has always been in accordance with the company's ISO9000 and ISO 14000 objectives, and at the same time further demonstrated the company's image of quality service to owners and users.

Second, form a quality system centered on customer satisfaction. Since the service center entered, it has always taken "customer satisfaction, owner first" as the work center, further confirming the company's business service concept centered on owners. In the future, the company will continue to implement and improve service quality and improve service performance.

inner management

I. Rules and regulations

At the beginning, because the service center was just established, a series of systems and assessments were blank, which brought great inconvenience to employees. In accordance with the principle of "based on law and abiding by contracts", our service center quickly promulgated a series of rules and regulations. Including: the responsibilities of each post, the management system and assessment methods of each post. The introduction of the system has clarified the responsibilities and authority, and also pointed out the direction and provided the basis for the daily work of service center employees.

Second, maintenance.

Last year, when the employees of the partners moved in, all three dormitories were built at an extraordinary speed because of time constraints, but the houses built at a high speed made it difficult to maintain after taking over. Since last year, our engineering maintenance department has received a large number of employee maintenance orders. However, due to the weak maintenance force last year and the fact that the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our service center increased the number of maintenance personnel to maintain around the clock, and at the same time increased the intensity of urging manufacturers to maintain, which quickly solved the original problem. However, our company still tried its best to repair it, especially the wiring confusion between the dormitory of the staff dormitory. In the case of a repair shop failure, our company's maintenance personnel used Chengdu Jixinxing Property Management Co., Ltd. for three days and three nights.

Practical actions have solved the complaints of mine employees. Recently, our service center replaced five damaged pipeline valves in the trench in one breath, making the maintenance integrity rate of supporting facilities in the trench reach over 98%.

Third, security.

1. In terms of self-management, the security guards in our service center insist on holding a short meeting every day and a general meeting once a week for communication and review. At the same time, carry out professional knowledge training. Since last year, we have conducted many professional knowledge trainings and secondary fire protection knowledge learning. At the same time, strict safety assessment methods and workflow, as well as anonymous assessment system have been implemented. Reward excellent players and punish poor players.

2. In the management of foreign personnel, our security department strictly controls the floating personnel, implements the system of registration and collection of valid certificates for visitors, and conducts irregular patrols. At the same time, because there are many constructions in the early stage of construction, a safe, quiet and elegant mining environment has been created by standardizing and controlling visiting vehicles.

Chapter III: Summary of the annual work of property management. The new year is coming. I want to congratulate all the leaders and colleagues on the New Year and wish them all the best.

Although I am an ordinary security guard, in my heart, xx community is my home, and the leaders are my parents. My colleagues are my brothers and sisters, and the community is my own business. I will carefully guard my home and let it thrive in a safe environment. I understand that as a family member, a security guard has the great responsibility of "guarding the community and guarding my home".

Security is a special and dangerous job, but I am not timid or afraid. Xx, president of xx Company, once said: "We are not working for the boss, let alone just to make money. I am working hard for my dream and bright future. We can only improve ourselves in performance. " Therefore, we must uphold a serious work attitude, do a good job in daily seemingly dull work, and do it well if you want. Resolutely complete every task assigned by the superior leaders, so that the leaders can rest assured.

Under the leadership of the team leader, we successfully completed this year's work task, which was satisfied by the tenants and recognized by the leaders. Our work this year is a rather heavy year. There are several households with fire fighting construction, and there are many and complicated personnel entering and leaving. This increases the pressure of our work. In this case, we have strengthened the supervision and registration of personnel entering and leaving and construction workers, and conducted floor inspections on a regular basis to prevent budding accidents and ensure the safety of the community.

After work, under the leadership of the captain, we conducted physical training for security guards, including queue training and military sports rights. Adhere to the expected goal and complete the training plan with good quality and quantity. At first, I was complaining about being tired, but I understand that as a security guard, only with excellent business skills and physical fitness can we better play the role of "training for a thousand days and using for a period of time". How can you play your role without hard training? So I am not afraid of hardship and fatigue, and I have been insisting.

As a security guard or volunteer firefighter, this year, the management office organized many lectures and trainings on fire safety, learned the emergency measures of fire safety in daily life, carefully studied and recorded, mastered fire knowledge, and combined with the fire-fighting equipment and facilities in this community, based on the principle of putting prevention first and combining prevention with elimination, conducted regular inspection and maintenance on the equipment to ensure the safety of residents' lives and property.

Chapter IV: Summary of Annual Work of Property Management xx Property is my first formal job, and I have been together for X months unconsciously. Remember the ignorance of that year. Thanks to the careful training of leaders and the care and mutual assistance of colleagues, I have grown up and my working ability has improved. The following is my personal work summary for 20xx years:

I. Basic services

1, with the work on duty in the park during the Spring Festival, I further felt the warmth of this big family in xx Park during the xx days on duty. I can't see any complaints from everyone, only a warm smile on my face. During the duty, xx Garden organized a team in the park to deal with the burst of water pipes in front of the gatepost and the north-south main road, and coordinated all departments according to the instructions of the manager and the water cut-off plan, and made explanations and maintenance reports to the owner. The longest time lasted for 1 1 hour, which finally ensured the owner's domestic water consumption without any complaints.

2. Cooperate with the company to comprehensively promote 8s management activities, and make relevant signs and other signs such as banners, water signs and wall-hung documents.

3. Draft various written letters to the outside world, including work contact list, rectification notice, contact letter for renovation and rectification, correspondence with Qingzhuhu Golf Club, etc.

4. Data management: in strict accordance with the provisions of the archives management. In particular, the owner's files should be clearly listed for easy retrieval, and each owner's information should be put in one file. At the same time, it is necessary to ensure the confidentiality of information and strictly implement rules and regulations such as borrowing and checking.

5. Cooperate with the visitor card system implemented in the park on xx month and X day, and notify the past posts to release all temporary visitors (owners' relatives and friends, construction rectification, decoration personnel, etc.). ) after telephone contact to confirm its identity, so as to ensure the owner's living safety.

Second, the park life service

1. Cooperate with the development of the park life service system, make various warm tips and post them, and send them to the owners through the district housekeeper.

2. Send short messages to the owners about various festivals and park activities.

3. Cooperate with the development of health services in the life service system of the park, and actively provide blood pressure measurement services for visiting owners; Issue physical examination cards to visiting owners and update relevant statistical data in time.

4. I have counted the development of life service in the park from 20xx to 8x. In the process of learning single service follow-up table and monthly statistical table, my work skills and service concept have been greatly improved.

Looking forward to next year, we will encounter opportunities and challenges, knowing that we still have too many shortcomings, and we plan to do the following things to improve ourselves in 20xx:

1.20xx At the beginning of the year, because of the affirmation of the company, I was promoted to head of the department, and my responsibilities and obligations followed. But I need to improve my team cohesion and management skills. I will communicate well with other departments in the next year, so that the work team can maintain a serious and lively healthy atmosphere, learn to better supervise the work, ensure the service quality of the department, give full play to the collective role of employees, and further improve the service quality.

2. Follow up the timely rate and completion rate of maintenance work in time, so as to solve the problem for the owner in time.

3, more to the scene to understand the actual situation, you can more thoroughly understand the relevant property terminology, and you can find ways or ways to deal with problems.

4. Summarize the existing problems and lessons in time, and compile cases for mutual exchange, reference and learning.

5, strive to improve their skills and management level, do a better job.

6. In addition to learning the related categories involved in this department, we should also learn the processes of other departments to lay a solid foundation for the overall control ability in the future.

7, strengthen the organization and coordination and the ability to deal with emergencies.

Our work is linked by all kinds of small things, but it is not easy to do these small things well. During my working days in xx, I deeply feel that xx can tap my potential, and my leaders and colleagues are my mentors and friends. I will find my own development direction and keep my enthusiasm and forge ahead in this job!

Chapter 5: Summary of annual work of property management. I worked in xx property for one year unconsciously. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go. The following is a summary of my work this year.

I. Daily work

Handle the procedures and certificates of customer's store collection and decoration, file the information, files and keys of the merchant, be familiar with all aspects of information, including the owner, decoration unit and construction unit, notify relevant departments and personnel to handle it while making records, track the processing process, and pay a return visit after completion.

Second, sharpen character and improve quality.

For people who are new to property management and have little experience, they will inevitably encounter various obstacles and difficulties in their work. With the help of leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I think we should keep a good mental outlook and working condition in front of customers. As customer service staff, we should put professionalism and smiling service in the first place. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well.

The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should always put your work first and keep smiling, because you represent not only your personal image, but also the image of the company. Try to keep smiling service, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette such as reception etiquette and telephone etiquette.

Third, pay attention to details.

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Here in xx Property, I deeply realize that the details can't be ignored and can't be sloppy. Whether it's every line and punctuation when reading official documents, or the refined and hygienic service that leaders emphasize without dead ends, I deeply realize that only by going deep into the details can we get rewards from it. Details bring benefits and details bring success.

Fourth, expand talents.

In order to do a good job, our customer service department, engineering department and security department are all working overtime to do their jobs. Although very tired, they all reflect the unity spirit of our customer service center. This shows that everyone is full of passion for their work. I will treat every job seriously and responsibly, and strive to do all the work better one by one.

Five, the direction of ascension

Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette. Strengthen the ability of document production and expand various work skills, such as learning the operation of some new computer software and how to answer customers' questions. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

I am very happy to come to the big family of xx Property. The cultural concept and working atmosphere of the property management company unconsciously infected and promoted me. Let me study at work, grow in my study, and determine the direction of my efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!