How do I complain about the mobile company’s arbitrary charges? Can I ask for compensation for losses?

If a mobile company engages in arbitrary deductions, consumers can complain to the industrial and commercial authorities in accordance with the provisions of the Consumer Rights Protection Law, and demand compensation from the mobile company for losses. But be sure to keep evidence of arbitrary deductions.

Article 39 If a consumer rights dispute arises between a consumer and an operator, it can be resolved through the following channels:

(1) Negotiate and reconcile with the operator;

(2) Request mediation from a consumer association or other legally established mediation organization;

(3) Complain to the relevant administrative department;

(4) Complain with the operator on the basis of The arbitration agreement reached shall be submitted to an arbitration institution for arbitration;

(5) File a lawsuit in the People's Court.

Article 40 If consumers’ legitimate rights and interests are harmed when purchasing or using goods, they may demand compensation from the seller.

If consumers or other victims suffer personal or property damage due to product defects, they may demand compensation from the seller or the producer.

Consumers whose legitimate rights and interests are harmed when receiving services may request compensation from the service provider.

Extended information:

Requirements for consumer complaints:

1. Within the administrative area of ??this city;

2. There is a clear The respondent;

3. There are specific complaint requests, facts and reasons;

4. The complainant should be an interested party in the consumer dispute;

5. The complaint period has not expired (consumers knew or should have known that their rights and interests had been infringed within one year);

6. It falls within the jurisdiction of the industrial and commercial administration;

7. When making a complaint, consumers should state their name, address, phone number or other contact information and the name, address and phone number of the party being complained against.

8. The most important thing for consumers is to collect all favorable certificates;

Reference: Baidu Encyclopedia - Consumer Rights Protection Law of the People's Republic of China