Joke Collection Website - Public benefit messages - What should I do if I find the goods damaged after receiving the courier?
What should I do if I find the goods damaged after receiving the courier?
There are several ways to claim for damage of express delivery:
1, negotiated with the courier point, and the surface courier was damaged, refused to sign for it, and demanded compensation.
2. If the courier collection point does not compensate, you can call the logistics company where your courier is located, explain the situation and ask for compensation.
3. If negotiation fails, you can call the consumer hotline to make a complaint, and the consumer association will come forward to mediate and demand compensation.
4. It can be exposed through online media to put pressure on the courier company and demand compensation.
Legal basis: "Measures for the Administration of Express Delivery Market" Article 20 In the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or the contents are inconsistent, the enterprise engaged in express delivery business shall compensate the users according to the agreement.
If there is no agreement on compensation between the enterprise and the user, the insured express mail (mail) shall be compensated according to the insured amount. For uninsured express mail (mail), compensation shall be made in accordance with relevant laws and regulations such as People's Republic of China (PRC) Postal Law and People's Republic of China (PRC) Contract Law.
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