How to complain about merchants

The ways to complain about businesses are as follows:

1, complaint telephone number 123 15.

2. Complain through letters, faxes, text messages, emails and the website complaint platform of 123 15.

3. Complain directly to the administrative department for industry and commerce.

Processing time

The administrative department for industry and commerce shall, within seven working days from the date of receiving the consumer complaint, complete the handling and inform the complainant. If a complaint that does not meet the requirements is not accepted, the complainant shall also be informed of the reasons for not accepting it.

Consumers' associations shall make a decision on acceptance or rejection within five working days after receiving consumer complaints, and notify consumers. If it decides to accept a complaint, it shall investigate and mediate the complaint within ten working days. If an agreement is reached through mediation, the parties shall perform it in accordance with the mediation agreement. Special complaints that are complicated or required by both parties can be handled according to specific circumstances.

Legal analysis: the specific ways to complain about the merchants are: 1, and you can call the report number12315; 2. You can report by letter, fax, SMS, email and the website complaint platform of 123 15. 3. You can report directly to the administrative department for industry and commerce. There are several ways for consumer associations to handle consumer complaints: 1. For complaints that are limited by geographical jurisdiction and the respondent is clear, they are generally transferred to the local consumers' association by the higher level escort consumers' association for handling; Or it will be transferred to the local consumer association for assistance. 2. Direct processing. Consumers' associations shall, on the premise of serious investigation, finding out the facts and distinguishing the responsibilities, make timely and fair mediation for every complaint of consumers. In mediation, the combination of "back to back" and "face to face" is adopted. As a mediator, Consumers Association should always be in the leading position, actively guide the two sides to reach a consensus, strive to achieve the purpose of mutual satisfaction, and promote the final settlement of disputes. 3. assist in handling. Thick pants cooperate with the competent department of the industry. Asking the competent departments of the industry to cooperate can help industrial and commercial enterprises improve their operations, improve the quality of products and services, promote the improvement of the consumption environment and promote the settlement of consumption disputes within the industry.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 46 If a consumer complains to the relevant administrative department, the relevant administrative department shall handle the complaint within seven working days from the date of receiving it and inform the consumer.

Article 47 Chinese Consumers Association and consumer associations established in provinces, autonomous regions and municipalities directly under the Central Government may bring a lawsuit to the people's court.