Frequently asked questions about 2022 Zhangjiakou tourist card

1. Q: What is a "communication big data travel card"?

A: "Communication Big Data Travel Card" is a travel inquiry service jointly launched by China Telecom, China Mobile, China Unicom and China Information and Communication Research Institute, which can provide users with free certificates of the countries and domestic cities I visited in the past 14 days. Due to technical restrictions and other reasons, all localities can use travel card service as an auxiliary epidemic prevention and control management tool, but it is not recommended to use it as the only basis for judgment. Please pay attention to the use risks when using, and make adjustments according to the actual situation.

2. Q: How to use the Traffic Big Data Travel Card?

A: The query is initiated by the user. You can use the mobile phone software to scan the code to enter the inquiry page, or you can use WeChat or Alipay to search for "communication travel card" to enter the applet for inquiry, or you can directly log in to the "communication travel card" app for inquiry. You need to enter your mobile phone number for the first login, and click to get the verification code. After successful verification, click Query to return the query result. The second time you log in, you can return the query results directly without verification.

Existing official inquiry channels of "Traffic Big Data Travel Card":

1) SMS inquiry: send SMS CXMYD to the operator for inquiry.

2) Web page query.

3) mobile APP query.

4) WeChat or Alipay applet query.

5) the State Council applet or national government service platform applet jump query.

3. Q: Can everyone use the "Traffic Big Data Travel Card"?

A: Yes, as long as users of any one of the three operators, China Telecom, China Mobile and China Unicom, can use this service. However, new card users can only use the itinerary inquiry service after 14 days.

4. Q: What information will be displayed in the "Traffic Big Data Travel Card"?

A: The information displayed in the "Traffic Big Data Travel Card" includes: the user's encrypted mobile phone number, the update time of travel information, the color card, all the countries that the user has visited in the past 14 days, and the domestic cities that have stayed for more than 4 hours. Cities in medium and high risk areas will be marked with an asterisk.

5. Q: What does the color of the itinerary card represent? What if the color display is wrong?

A: At present, green cards are displayed in all cities in China, including Hong Kong, Macao and Taiwan. If you travel to overseas countries and regions, Huang Ka will be displayed. There are no red cards and orange cards at present. The specific definition and judgment rules will be set according to the epidemic prevention and control requirements issued by the government, and will be adjusted in real time according to the dynamic information. If you find that the color card is displayed incorrectly, you can contact the operator's customer service for verification.

6. Q: What are the rules for judging whether a travel card records city information? Will passing a city by train be recorded?

A: If you stay in a city for more than 4 hours, you will be judged to be stranded. If it takes less than 4 hours, such as passing through a city by train, it will generally not be judged as resident, and the city where the high-risk area is located will not be recorded.

7. Q: What does the asterisk "*" on the itinerary card mean?

A: The "*" sign in the upper right corner of the visit site indicates that there are medium-risk or high-risk areas in the city at present, but it does not mean that the user has actually visited these medium-high risk areas. * Note: The asterisk "*" has nothing to do with the user's personal health status, but is only used as a warning sign for medium and high risk areas, which is convenient for managers to check.

8. Q: How long does it usually take for the asterisk "*" on the travel itinerary to disappear?

A: When your trip in the past 14 days did not include cities in high-risk areas, the asterisk will disappear by itself.

9. Q: When will the asterisk "*" in the travel card for high-risk areas be updated?

A: The asterisk will change according to the logo of the place visited by the epidemic prevention department. Usually, according to the latest information released by local health and wellness committees, the asterisks in high-risk areas will be updated within 24 hours, and there is a certain time difference in data update. If there is any dispute, it is suggested that you communicate with relevant epidemic prevention departments and determine the itinerary according to personal travel tickets, accommodation documents, community certificates, etc.

10. Q: What if the itinerary inquiry is not allowed? I haven't been to A/ I have been to b and I haven't shown it.

A: The travel card service uses base station data. In order to ensure continuous communication and achieve no blind area coverage, the base station signals of the two places at the junction of administrative divisions may cross-cover, which may cause mobile phones to use the base station signals of neighboring cities without roaming. However, roaming query information is for reference only, and it is not recommended as the only basis for judgment. In addition, staying in a city for less than 4 hours will not be recorded. Overseas travel records require you to use international roaming service when you go abroad. If there is a serious deviation in the results, please contact the operator's customer service for verification.

1 1. Q: What should I do if I can't find travel itinerary on my travel itinerary card?

A: The travel card analyzes the signaling data and bill data of the mobile phone, so the premise of having travel data is that you have generated these signaling and bill data in the process of using the mobile phone. In this case, you can try to make a few more calls, or turn off the Wi-Fi connection and use 4G traffic, and usually you can find the data the next day. In addition, if you are a "number portability" user, there is a certain time difference between user information synchronization and travel calculation, and the travel information calculation will be delayed by 1-2 days. * Note: In order to avoid the location deviation caused by the coverage of base stations in neighboring cities, the travel card is set to meet the judgment condition of living for 4 hours, and there are also some tips when calling: within one day, the time span between the earliest call record and the latest call record needs more than 4 hours to meet the requirements and display the travel. The same is true with traffic.

12. Q: It is prompted that "this user is a new card user within 14 days, and no inquiry is allowed". What should I do?

A: Based on the risk propagation cycle of COVID-19 14 days, the travel card will not provide travel inquiry service for users whose mobile phone access date is within 14 days. If this problem occurs, it is recommended that you communicate with the relevant epidemic prevention departments and determine the itinerary according to personal travel tickets, accommodation documents, community certificates, etc.

13. Q: "Abnormal data query". What should I do?

A: Travel card inquiry needs to be carried out under the condition of unobstructed network. If your network is blocked, there may be an error message of "abnormal data query"; In addition, if conditions permit, you can try to change a mobile phone to check the itinerary with the same number. If you can still query normally after changing your mobile phone, it means that it is a problem with the original mobile phone, and you need to check whether the original mobile phone has relevant security or interception settings.

14. Q: What should I do if I am prompted "illegal access"?

A: If there is an "illegal access" prompt, it is generally caused by the inconsistency between the time of the mobile phone system and Beijing time. It is suggested to adjust the mobile phone system time and Beijing time in the settings before the inquiry. If you still have problems, please contact your operator's customer service immediately.

15. Q: Why can't I receive the SMS verification code or prompt "Sending SMS failed"?

A: It can be judged by the following questions: Is there a blacklist of software interception or SMS reception? Is the mobile phone in arrears? Is the network signal in the current position good? Have you taken the initiative to ban value-added services? In addition, if it is during rush hour, there may be too many requests in a short time, which may cause SMS congestion. I suggest waiting for a while to try again. If all the above problems are solved and the verification code is still not received, please contact the customer service of your operator immediately. In addition, it is recommended to download the mobile APP version of "Communication Travel Card", which provides one-click login service, which can save the process of sending and receiving verification codes.

16. Q: When will my itinerary information be updated?

A: Every morning at 8- 10, the data of the previous 14 days will be updated uniformly. The user's travel calculation for the first 14 days is completed in the background of the operator, and the result will be delayed by one day. For example, the travel data of the first 14 days before September 15 is calculated on September 15.

17. Q: Why can the "Traffic Big Data Travel Card" accurately prove my location?

A: The "Communication Big Data Travel Card" analyzes the signaling data of the mobile phone and obtains it through the location of the base station where the user's mobile phone is located. The collection, transmission and processing of signaling data are highly automated, with extremely strict security and privacy protection mechanisms and high authenticity and accuracy.

18. Q: What types of mobile phone numbers does the travel card support?

A: At present, travel itinerary Card can support the inquiries of the general mobile phone numbers, "one card with many numbers" and "port number transfer" of the three major domestic operators; Mobile phone number inquiry of overseas operators is not supported; Virtual operator mobile phone number query is not fully supported, so the accuracy of the query result cannot be guaranteed.

19. Q: What is the contact information of customer service?

A: If you can't open the webpage, receive the verification code or have problems with the itinerary inquiry during use, please call the customer service hotline of your operator or the familiar telecom 10000/ Mobile 10086/ Unicom 100 10 immediately.

Note: The service data of "Travel Card" may be biased. Please pay attention to the use risks and make adjustments according to the actual situation. As a public service, travel itinerary can be used by users to prove their itinerary. The management department can use the data of travel itinerary as a reference, but if the user can't find the data during the trip inspection or the query results don't match the actual trip, it is recommended to comprehensively judge the inspection results by combining the air tickets, air tickets or other supporting materials provided by the user.