How to remove the gesture password of vivo mobile phone after forgetting it?

If you mean forgetting the password of the screen lock gesture, please refer to the following methods:

Based on consumers' privacy and information security, the screen lock password needs to be set manually by consumers and stored locally in the mobile phone through encryption algorithm. The mobile phone has no function of automatically setting or modifying the password, and vivo/iQOO has no way to obtain the screen lock password. Once you forget the screen lock password, you will not be able to unlock the phone and retrieve the data in the phone.

If the wrong password is entered too many times in the lock screen interface, a reminder will be displayed on the screen to inform that the phone is locked. First of all, please remember carefully whether you changed your password by yourself or through friends and relatives. If you still can't unlock your phone after repeated attempts, please try the following methods.

1. Confirm whether to use multi-user (OriginOS 1.0/Ocean system is applicable).

In the lock screen interface, check whether you are currently entering a sub-user or a guest. Because the data between users is independent, the set password cannot be shared. You can switch to the corresponding user and try to unlock it. Switching method: click the user name and select the corresponding user.

* Note: If the user name is not displayed in the lock screen, it means that the mobile phone is not enabled for sub-users or visitors.

Second, reset the phone through the cloud service.

If you have turned on the "Find Mobile Phone" function on your mobile phone before you forget your password, you can try to access the cloud service webpage through other devices, log in to the vivo account and enter the "Find Mobile Phone" page, select "Data Backup", back up the data to the cloud service, and then select "Clear Mobile Phone". This operation will delete all data in the phone, including the password. If the function of "finding mobile phone" is not turned on, but the mobile phone can be unlocked by biometrics (fingerprint or face unlocking) at present, you can connect the mobile phone with the other party and transmit the backup data of the computer version, then open the cloud service APP to open the function of "finding mobile phone", log in to the cloud service webpage and enter the page of "finding mobile phone" to operate "clearing mobile phone".

* Note:

① Find the "data backup" of the mobile phone page. Only data that supports automatic synchronization (such as contacts, text messages, schedules and notes) can be backed up to the cloud service, but photos and videos do not. Please confirm the data backup on the cloud service webpage after sending the instruction. If photos and videos have not been backed up in the cloud service, the data of photos and videos will be lost when the mobile phone is cleared.

(2) If the words "To protect data security, all functions can be used only after unlocking" are displayed on the screen, it means that some functions of the mobile phone have been disabled. In this scenario, the mobile phone will not execute the related instructions sent by the webpage of the cloud service, such as data backup, clearing the mobile phone and other instructions.

Third, reset the phone through recovery mode.

Some models can use the recovery mode to reset the phone, which will delete all the data in the phone, including the password. If you backed up your phone data before you forgot your password, you can restore the relevant data after resetting your phone. If you haven't backed up the data, you won't be able to keep the data on your phone, and once the data is cleared, it can't be recovered.

Step 1: Turn off the phone.

Press and hold the power button until the power off slider or button appears on the screen, drag the slider or click the button to turn it off, and then wait for one minute to ensure that the phone is completely turned off.

Note: If the "lock screen, turn off and unlock" function of the mobile phone has been turned on before (set

> security "screen lock unlock), you need to enter the screen lock password to turn it off. At this point, you can press and hold the power button and the volume down button at the same time.

Forcibly restart the phone for more than 10 seconds. When the phone restarts the black screen, please follow the subsequent steps. You can also wait for the battery of the mobile phone to run out and then turn it off. The charging status will follow the following steps.

Step 2: Set the phone to recovery mode.

1. When the phone is turned off or restarted, press and hold the power button and the volume increase button for 3~ 10 seconds at the same time before the screen lights up, and then release the button until the word FASTBOOT is displayed on the screen.

2. Press the volume button to move the cursor to "Input Resume", and then press the power button to confirm the input until the word "Resume" is displayed on the screen. At this point, the phone has entered recovery mode.

Step 3: Clear data (only supported by some models)

1. Select "Clear Data" in the recovery mode interface, and then select "Clear All Data". At this time, the mobile phone data will be cleared. Please wait patiently for the cleaning to be completed.

2. When the words "successfully cleared" are displayed on the screen, select "Back" to return to the recovery mode interface, then select "Restart", and then set up and use the mobile phone.

* Note: After resetting the mobile phone in recovery mode, if you enter the activation interface (display: activate the device), it is because the mobile phone has turned on the "find mobile phone" function, and you can enter the system by entering the correct password of vivo account. If you forget the password of your vivo account, you can click here to try to reset it.

Fourth, go to the service center.

If the mobile phone cannot be unlocked by the above method, please bring the purchase voucher and the mobile phone to vivo customer service center to unlock it by brushing. After unlocking the service center by swiping the phone card, all the data in the phone will not be retained.

Note: In order to save valuable time, it is recommended that you call the service center in advance to confirm the business hours of the service center and whether the spare parts inventory is sufficient.