Joke Collection Website - Public benefit messages - 5. "Yes if" method Potential customer: "This amount is too large, I can't pay it right away." Salesperson: "Yes, I think most people are like you and it is not easy to pay right away. If we can match
5. "Yes if" method Potential customer: "This amount is too large, I can't pay it right away." Salesperson: "Yes, I think most people are like you and it is not easy to pay right away. If we can match
5. "Yes if" method Potential customer: "This amount is too large, I can't pay it right away." Salesperson: "Yes, I think most people are like you and it is not easy to pay right away. If we can match your income situation, when you pay a year-end bonus, we will pay a little more, and the rest will be matched with your monthly income, and we will pay it in installments, so that you can pay it effortlessly. "People have a common trait. , regardless of whether it is justified or not, when one's opinions are directly refuted by others, one will always feel unhappy or even irritated, especially when one is directly refuted by a salesperson whom he has never met before. Repeatedly refuting the customer directly will make the customer angry. Even if you are right and have no malicious intent, it will still arouse the customer's resentment. Therefore, it is best for salespeople not to directly raise objections directly. When expressing different opinions, try to use "yes if" syntax to soften the spoken language of different opinions. Use "yes" to agree with the customer's part, and "if" to express whether this would be better in another situation. "Yes if" is derived from the syntax of "yes but", because the word "but" is too strong at the transition, and it is easy for customers to feel that you are not sincere in saying "yes". The emphasis is on the appeal after "but", so if you use "but", you should pay more attention to avoid losing the original intention of handling customer objections. 6. Direct refutation method When customers have doubts about the company's service and integrity. When the information quoted by the customer is incorrect. When the above two situations occur, you must directly refute it, because if customers have doubts about your company's service and integrity, your chance of getting an order is almost zero. For example, if an insurance company's integrity in claims settlement is questioned, would you buy insurance from this company? If the information quoted by the customer is incorrect, and you can support your statement with correct information, the customer will easily accept it and trust you more. When using the direct rebuttal technique, you must pay special attention to your choice of words, your attitude must be sincere, and you must not deal with the situation personally. Do not hurt the customer's self-esteem, and let the customer feel your professionalism and dedication.
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