Why can’t I make calls or send text messages?

1. Common reasons and solutions for mobile phones unable to receive calls are as follows:

〖1〗Check whether the mobile phone is in arrears and is shut down. It is recommended to pay and recharge;

〖2〗Check whether the mobile phone has call transfer, turn on airplane mode, call restriction, etc. It is recommended to cancel and try again;

〖3〗Check whether the function or signal of the mobile phone is normal. It is recommended to change the mobile phone or location and try again. ;

〖4〗If roaming to other places cannot be used, it is recommended to check whether the local network signal is normal and whether the number has been authorized for roaming;

〖5〗Try to restart or change the phone to see if it works Make and receive calls;

〖6〗Bring your mobile phone card to the local business office for testing or replacement.

2. If your mobile phone cannot send text messages, you can try to restart or change the mobile phone for testing, and check whether the following conditions exist:

1. The SMS center number is set incorrectly, please Re-enter the correct SMS center number;

2. There is no signal or the mobile phone battery is low;

3. The system is busy due to peak SMS sending volume during holidays. It is recommended that you try again later. Try or avoid the peak period of sending;

4. The sending format is incorrect. If sending a text message to a PHS user, the area code must be added before the number;

5. The text message sending time exceeds 24 hours;

6. The mobile phone has blocked the text message sending function;

7. Being included in the SMS blacklist;

8. The number balance is insufficient;

9. The SMS inbox and sending box are full.

If the above reasons still cannot be solved, you can contact the local customer service or go to the business hall to confirm whether the SMS function is enabled and let the staff handle it.