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Midea after-sales service 24-hour service hotline
Midea's 24-hour after-sales service hotline provides 400 telephone services 365 days a year, all year round.
Midea's official home appliance maintenance process:
The first step is to call for repair.
If customers find problems with household appliances, they can contact us in time, and we will provide on-site service as soon as possible.
The second step is to register for an appointment.
Describe the electrical failure so that the right person can be sent to solve your trouble. You need to describe the type, brand, model, fault phenomenon and your contact information of the electrical appliance.
We will provide on-site service. Then the maintenance master calls you to discuss the door-to-door service time.
The third step is to come on time.
Arrive at the designated place on time according to the scheduled on-site service time.
Step 4, check the fault.
Check the electrical fault before maintenance, so as to eliminate the fault. After testing and troubleshooting, the maintenance technician found the cause of the electrical fault.
The fifth step is to determine the cost.
Before the formal troubleshooting, report the cause of the failure and quote the cost of repairing the failure, so as to have a good idea.
At the same time, you can also give up maintenance because the price exceeds the budget.
One of the following circumstances does not belong to the warranty scope, and the special service outlets can charge for maintenance according to the relevant provisions of this manual:
1. Damage caused by improper use, maintenance and storage by consumers.
2. Damage caused by installation and maintenance of non-special service outlets (including installation or disassembly and maintenance by consumers themselves).
3. No warranty certificate or valid purchase certificate.
4. The valid certificate is inconsistent or altered with the warranty certificate.
5. Damage caused by irresistible natural disasters or harsh use environment.
6. Processed products and products beyond the warranty period.
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