Summary of common problems of Dongying traffic travel card; Telephone consultation on traffic travel cards.

"Communication Big Data Travel Card" is a public welfare travel inquiry service jointly launched by China ICT Institute, China Telecom, China Mobile and China Unicom under the guidance of the Ministry of Industry and Information Technology. I can provide users with free information about the countries I have been to in the past 14 days and the domestic cities where I stayed for 4 hours. The data is relatively accurate and easy to use.

1. Why can't I find travel itinerary?

The "travel card" analyzes the signaling data and bill data of the mobile phone, so the premise of having travel data is that the user generates these signaling and bill data in the process of using the mobile phone. In this case, you can try to make a few more calls, or turn off the Wi-Fi connection and use 4G traffic, and you can find the data the next day without any problems.

In order to avoid the location deviation caused by the coverage of base stations in surrounding cities, the travel card is set to meet the judgment condition of staying for 4 hours, and there are also some tips when making a phone call: in one day, the time span between the earliest call record and the latest call record needs more than 4 hours to meet the requirements and display the travel. The same is true with traffic.

Second, why did I end up in a city I've never been to?

This may happen if the user lives near the city boundary or travels long distances by car or train. This is because the data source of the location query service provided by the travel card is the signaling data of the mobile phone, and the location information is obtained through the base station. In order to ensure communication continuity, realize coverage without blind areas and provide better communication service quality, the signals of base stations in the two places at the junction of administrative divisions may cross-cover, resulting in deviation of results.

If there is any deviation in the query results, please feedback your situation to the operator's customer service in time, and the customer service will correct the data according to the supporting materials provided by you. Customer service hotlines: 10000, 10086, 100 10.

3. What if I can't receive the travel itinerary verification code?

1. The verification code of the travel card is issued by the SMS gateway of each operator. If the number of requests is too large in a short time, there will be SMS congestion and no verification code will be received. I suggest waiting for a while to try again.

2. If the user actively prohibits the value-added service, it needs to be reopened before receiving the verification code normally. If you still can't receive the verification code, please contact the operator's customer service immediately.

3. Some users can't receive the verification code because they have set up SMS blocking related services, which are generally manifested as "focus complaint service-prohibiting all value-added services", "credit service" or "blacklist", so they need to call the customer service of the home operator to lift the restrictions.

4. You can download the "Communication Travel Card" APP directly, and use the one-click login service provided by the operator to open the APP in the 4G environment, without entering the mobile phone number and verification code.

4. What are the ways to use the communication travel card?

1) Use the "Communication Travel Card" APP and search for "Communication Travel Card" in major application markets to download it. Download:

2) Use the "Communication Travel Card" WeChat applet and search for "Communication Travel Card" in the WeChat applet to use it.

3) Inquire through the State Council Epidemic Prevention Travel Card.

4) Use SMS to query. If your mobile phone doesn't support it, you can also send a text message CXMYD to the operator for enquiry.

5. What is the working principle of the newly added Bluetooth function of the communication travel card?

In order to meet the needs of epidemic normalization prevention and control, so that users can better protect themselves when entering and leaving public places, the Travel Card APP adds a close contact reminder function based on Bluetooth low-power protocol on the basis of providing travel inquiries. When you open the travel card application while turning on Bluetooth, the application will record the close contact information of Bluetooth devices that also have the travel card service turned on locally. If a stranger who has had close contact with you is diagnosed as a confirmed/suspected patient in COVID-19, you can receive the orange card and SMS reminder of the itinerary card as soon as possible for timely health observation.

In order to ensure the availability and continuity of the service, we will remind you to turn on Bluetooth when you open the APP. If you don't need to use the service temporarily, you can manually turn off Bluetooth.

6. Who can't use the Communication Travel Card?

As long as you are a user of any one of the three operators, namely Telecom, China Mobile and China Unicom, you can use this service, except in the following cases.

1. New card users can only use the itinerary inquiry service after 14 days;

2. For the time being, it is not supported to inquire about the itinerary of the secondary number in the cooperative operator's one-card multi-number.

7. What is the inquiry coverage and granularity of communication travel cards?

Communication itinerary card inquiry service is aimed at domestic mobile phone users, and can inquire personal itinerary within the first 14 days at home and abroad, accurate to cities in China and accurate to countries abroad.

If you still can't receive the verification code or the problem of itinerary inquiry during use, please call the customer service hotline of your operator immediately: 10000, 10086, 100 10.