Recently, I sometimes do not receive text message reminders for online payments from China Merchants Bank.

Hello, there are three main payment methods in Taobao payment:

(1) The popular version of "card number and password payment", use the popular version of "card number and password payment" for online payment, Each transaction is notified via text message.

(2) "Professional version payment", professional version payment SMS notifications are sent randomly, and merchants with less risk may not be notified. When paying, the system will make a comprehensive judgment based on the security risk level. If the transaction is judged to be risky, there will be a text message prompt. It is mainly judged based on factors such as the network construction, network environment, and whether the website uses encrypted communication when the customer pays, as well as the customer's consumption habits. If the system determines that the risk is low, the text message will not be sent.

(3) "Quick (cartoon) payment", this method will be notified for each transaction.

Failure to receive text messages may occur in the following situations: (1) At present, our bank’s text message service does not provide reminders for every transaction, and the business you are handling does not fall within the service scope of our bank’s text message sending. (2) The SMS service was not successfully customized, or a mobile phone number was not reserved. (3) The SMS sending platform system was busy or the communication was unstable at the time, which may result in inability to receive the SMS. You can first refer to the above SMS notification rules. If there is no problem, please call 95555, choose 2 manual service - choose 1 personal banking - choose 5 general personal business. Manually verify whether there is a mobile phone number successfully notified.

If you have any other questions, please log in to the "Online Customer Service" consultation (website: /cmu/icslogin.aspx?from=B&logincmu=0), we will serve you wholeheartedly! Thank you for your attention and support to China Merchants Bank!