Which is the best call center telephone system?

Among many call center telephone system companies, Shanghai Jiechen Information Technology Co., Ltd. is recommended. Here are the advantages of Shanghai Jiechen Information Technology Co., Ltd. among many call center telephone system companies:

1. Established in 25, Shanghai Jiechen Information Technology Co., Ltd. is a leading contact center, unified communication and application software service provider in China. Shanghai Jebsen is headquartered in Shanghai. Beijing, Hangzhou, Hefei and Zhengzhou have professional service teams. With the unification of all communication modes such as outbound group calling, the company has strong research and development capabilities and independent intellectual property rights. The company provides a wealth of product solutions including WeChat products and membership loyalty management.

2. Shanghai jiechen has always adhered to the tenet of "quality first, customer first, excellent service and abiding by contracts". With high-quality products, good reputation and excellent service, its products and services are spread all over the country. The unity of all communication methods such as outbound group calling, and wholeheartedly win-win cooperation with domestic and foreign merchants, * * * develop together, and * * * create brilliance! Multimedia contact center, online customer service, unified communication, video conference, active marketing, customer relationship management, etc.

3. In the future, Shanghai Jiechen will continue to focus on product solutions, make every effort to build an information platform for China's modern service industry, and help enterprises and industry customers to build green and low-carbon information systems, improve operational efficiency and reduce operational costs. The unification of all communication modes, such as outbound call and group call, leads the whole process of paperless fax in China from scratch, from spring snow to everywhere, and its 3G-FAX and AOFAX digital fax machines are launched.

4. The fax server series products account for more than half of the paperless fax market in China, with millions of users in all fields, and its publicly released AOFAX fax software always occupies the champion position in downloading similar software. The unification of all communication modes such as outbound group calling, customer service, sales, maintenance, government, water conservancy and electric power, bank insurance, transportation, education and training, medical and health care, tap water and real estate.

5. historically, all communication modes of small and medium-sized enterprises have been unified, such as fixed telephone, mobile phone, SMS, wechat, CRM, document signing and review, enterprise chat, website customer service, roaming call, branch interconnection, outbound group call, etc., and chart analysis of communication data and complete record of communication details have been realized, making it easy for employees to work, bosses to manage easily, customers to lock in easily and profits to soar easily.

Extended information:

Several points for attention in building a call center system:

1. To build a call center system, we should consider: funds, business handling capacity, training of relevant personnel, etc. Understand what functions users are going to use the call center to complete, and what other performance requirements are there. Keep these requirements in written form for future reference for daily operation and maintenance of the system, or upgrade according to users' requirements.

2. Formulating relevant technical schemes: proposing technical schemes on how to meet various requirements of users, and then selecting switch mode or computer mode, and establishing the functions of each part; Complete the detailed design: after repeated communication by users, establish the specific implementation details and complete the detailed design work;

4. system design and implementation: complete the design and implementation of the specific call center system and the related coding work; System test: Because the call center system operates on the Internet, it requires high reliability and should be fully tested. System operation: put the system into actual operation and solve relevant problems in time; System maintenance: daily operation and maintenance of the system, or upgrade according to the requirements of users.