Joke Collection Website - Public benefit messages - How to cancel the refund application
How to cancel the refund application
1. Log in to your own Taobao, and then choose to enter my Taobao.
2. In my Taobao, click on the personal interface of my order, which is to be delivered and received. If there are any purchased treasures, click Refund.
3. Then find the baby order that needs to be cancelled, and click on the baby refund details page.
4. After the refund, click Cancel Refund and confirm to cancel the return successfully.
Further reading: Taobao refund rules daquan
The buyer has paid and is waiting for the seller to deliver the goods (the goods have not been received).
If the seller does not deliver the goods, a full refund (no receipt) will be given. Refund application needs seller's confirmation.
Timeout point: within 24 hours from the time when the buyer applies for a refund, if the seller fails to click on delivery, Taobao will inform Alipay to refund the buyer; If the seller clicks on delivery within 24 hours, the refund process will be closed and the transaction will proceed normally.
If the buyer with a good transaction integrity record applies for a refund, if the seller who agreed on the delivery time fails to deliver the goods within the agreed promised time; Or if the seller fails to deliver the goods within 48 hours after the buyer pays, the buyer will refund directly according to the refund application amount by default.
The seller has delivered the goods, waiting for the buyer to confirm.
The refund application is waiting for the seller's confirmation.
Timeout point: If the seller fails to reply to the refund application within 72 hours from the date of submission of this refund application, the default refund application is reached and the buyer will be refunded directly according to the agreement in the refund application.
The seller disagrees with the application and waits for the buyer to modify it.
Timeout point: If the seller refuses to refund, the buyer has the right to modify the refund application and ask Taobao to intervene or confirm the receipt. If the seller refuses to refund, and the buyer fails to conduct the physical operation for 5 days, the refund process will be closed and the transaction will proceed normally.
The buyer has received the goods, but only if it does not return them (the received goods are not returned) will it be refunded, and the refund application will be confirmed by the seller.
Timeout point: If the seller fails to reply to the refund application within 72 hours from the date of submission of this refund application, it will arrive at the refund application by default and enter the return procedure.
The seller disagrees with the application and waits for the buyer to modify it.
Timeout point: If the seller refuses to refund, the buyer has the right to modify the refund application and ask Taobao to intervene or confirm the receipt. If the buyer fails to operate within 5 days after the seller refuses to refund, the refund process will be closed and the transaction will proceed normally.
The refund application is reached, waiting for the buyer to return it.
Timeout point: If the buyer fails to click Return within 7 days, the refund process will be closed and the transaction will proceed normally.
The buyer has returned the goods, waiting for the seller to confirm.
Timeout: If the seller fails to confirm the receipt of the goods within 10 and 14 days of the buyer's express return and ordinary mail return, the seller will receive the return without question by default and directly refund the buyer according to the agreement in the refund application.
The buyer has returned the goods, and the seller does not agree to the refund, waiting for the buyer to modify it.
Timeout point: If the seller refuses to refund, the buyer has the right to modify the refund application and ask Taobao to intervene or confirm the receipt. If the buyer fails to operate within 5 days after the seller refuses to refund, the refund process will be closed and the transaction will proceed normally.
pay attention to
1, the buyer can apply for a refund from the time of payment;
2. Item 2 of the seller's delivery overtime under the transaction status of "the buyer has paid and is waiting for the seller's delivery" does not apply to the following types of orders:
1) virtual, direct charge, fund, insurance, e-certificate, cash on delivery, pre-sale, installment payment, purchasing (with purchasing commodity logo), customization, life service, crowdfunding, life, real estate, payment card, auction, scouring, air travel, idleness, Taobao regional retail and other orders.
2) Jewelry/diamond/jade/gold, residential furniture and household appliances are three first-class commodities.
3) The accumulated refund amount of this type on the day of the buyer exceeds the order 300 yuan.
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