Joke Collection Website - Public benefit messages - Customer service of Shenzhen Water Group

Customer service of Shenzhen Water Group

The group has established a three-dimensional service system consisting of a customer service business hall, the "China Mercury" website, and a call center (CALLCENTER) to provide users with a complete service network. Since 1996, the Group has regularly announced its service commitments and compliance rate of service commitments in the previous year to the public every year, proactively sought social supervision, consciously standardized and continuously improved water supply and drainage production and services. From 1996 to 2008, Shenzhen Water Group’s annual service commitment compliance rate remained above 95%.