How to maintain customer relationship through SMS

In this age of advanced information, SMS seems to have been replaced by many applications, and few people use it. But the effect of using SMS to maintain customers at work is different. Every holiday or when the weather changes greatly, you can send some blessings and reminders through SMS to make them feel that you care about them. Not only a business partner, but also a sincere friend.

At work, you can use SMS to maintain customer relationship through the following points.

1. List all holidays throughout the year.

You can find this directly on the internet, so you don't have to list it yourself. When you find it, print it out and stick it in a conspicuous place on the table. Take advantage of holidays, you can send some common sense and blessings about holidays to your customers. It should be noted that the company name, contact person, contact number, QQ number and company website must be added after the short message. Everyone should know why.

2. Track major current events.

When there are important current events, we must take this opportunity to talk about it with relevant customers, which can enhance the relationship between customers and us.

3. Special climatic conditions.

When there is a significant cooling and warming climate, we must promptly remind customers in the areas involved, so that customers feel that it is a good thing that someone cares, and they will unconsciously have a good impression on you.

4. The best short message (funny short message).

The collection of this information will become very simple under the developed means of the Internet and smart phones, so we can usually collect some funny ones and send them to our customers to make them happy.

5. Excellent management methods or some philosophical or inspirational short sentences.

Personally, I think many customers will like it, and it is very easy to collect this information. There are many in Weibo.

6. Share some excellent work, life or study experiences with customers.

Of course, this needs to be shared with like-minded customers to be effective, and maybe you can find a confidant.

7. Share life tips with customers.

Life tips are actually very useful and can show affinity. Especially female customers.

8, when the customer's birthday.

In this emotional festival of customers' birthdays, if we send the most sincere wishes, then customers may be moved in a mess.

9. After visiting customers, be sure to send a thank-you letter.

After we visit our customers, we must send a thank-you letter to thank them for their concern and so on. This shows that we are polite and cultured, and can give ourselves great points.