Why can't my new mobile phone receive short messages from China Mobile's customer service, but I can receive short messages from other mobile phones, but the lattice machine can't receive them normall

Why can't my new mobile phone receive short messages from China Mobile's customer service, but I can receive short messages from other mobile phones, but the lattice machine can't receive them normally? ... Possible reasons why mobile phones can't receive short messages from China Mobile;

1, the mobile phone security software intercepted the SMS of China Mobile's customer service, and the solution was to whitelist the customer service number of China Mobile.

2. Another reason may be that your mobile phone is infected with a virus, because you installed an APP that deducts fees. This situation is more serious. It is recommended to restore the factory settings immediately, which is safer to brush the machine.

Hope to help you, hope to adopt!