Talk about the customer return visit process of beauty salon skin management shop

Skin managers must learn this set of return visits in order to retain 90% customers.

Bait before the visit

When the customer has finished nursing, he will remind her to check out at the front desk: "Dear, in order to ensure the service effect, the consultant will pay you a return visit within 2 days. Please add you here first. If you have any follow-up needs or questions, please feel free to contact us. "

First visit (within 24 hours after breastfeeding):

"Dear Miss X, hello! This is the aesthetic space of Yuji's skin. You experienced water and oxygen care in the store yesterday. Do you feel the skin condition ok today?

Our shop uses products according to your skin formula, which is very moist and gentle and very suitable for your skin ~

It is recommended that you use the mask for 3 consecutive days after nursing, and the effect will be better ~ If you have any questions after nursing, you can contact customer service at any time and look forward to your next visit ~ "

Second visit (5-6 days after breastfeeding):

"Good afternoon, Miss X, it has been five days since your last visit. If you do another care within a week, the skin will have higher water content, more radiant, clear and translucent.

The day after tomorrow falls on Saturday. Let's make an appointment for water and oxygen care for you again. 2: 00 p.m. It's the same as last time. Do you think time is ok? "

Old customers pay a return visit

"Dear Miss Z, good afternoon. It will be XX Festival soon. XXX Skin Management Center wishes you a happy holiday in advance!

There are many long holidays, and the bright skin keeps you glowing ~ Look at your PY Q, you are planning to travel. Recently, the store also launched a holiday care package. As long as 199 yuan, you can enjoy whitening/hydrating/sunscreen repair. 3 options! Just do it before and after the trip. Do you want to make an appointment now? "

The sleeping guests came back to talk.

Calling to activate a sleeping guest is more practical than texting, because there are many information to be obtained, many questions, and poor timeliness in typing and chatting. And the customer may not reply to the message for a long time, so it is better to simply call: "Hello, is this Miss M? I'm Lisa, consultant of Yuji Skin Aesthetics Space. I used to take care of you. There are many allergens in the air recently. I remember that you have dry and sensitive skin. How is the skin condition these days?