Follow up with customers after quotation.

Follow up with customers after quotation.

Follow up the customer's words after quotation. After communicating the basic information with the customer, as long as the customer does not place an order, we will start to follow up with the customer and finally complete the transformation of the customer's order! Follow-up with customers is a very profound knowledge. Let's share what the quotation will be followed up by the customer.

Customer follow-up after quotation 1 Customer follow-up after quotation is inquiry. If you have any questions or need further information, you can ask the customer. You can also take the initiative to ask customers if they need to provide relevant help. The way of caring and asking is the focus of subsequent speeches.

1, ask about the sales of customers' products, because some customers really ask about the price and there is no delivery demand.

2. If you have fully expressed your channel situation and price, and customers are not interested at all, then you should not repeat your work. You can take the initiative to ask the customer if there is anything that can help him, or you can talk to the customer about his sales situation, market demand and so on, provided that the customer is willing to talk to you about this. If the business fails, it would be nice to be friends, and there may be opportunities in the future.

3. If there are new channels or price reduction promotions, you can send emails to customers. The main purpose of this is to make him remember you and turn the spare tire into a regular one. Lots of opportunities.

Matters needing attention after quotation:

1. After the quotation is given to the customer, analyze the specific situation of the customer, actively keep close contact with the customer, and contact the customer by telephone to accept the quotation. If the customer is very satisfied, make an appointment with the customer and keep in touch with the customer at any time until the contract is signed.

2. After making an offer to the customer, if the customer is not satisfied with the offer, he must adjust the price again, and explain the reasons for the price adjustment and price reduction, so as to restore the customer's ability to bear the price, so that the customer can sign back.

3. After quoting with customers, if you find that customers have questions or concerns when following up and contacting customers, you should find out the reasons in time and try your best to help customers solve difficult problems. Once the customer's problem is solved, the signing will be closer.

Follow up with customers after quotation. 2. What if the customer says the price is high?

Personally, unless channels are scarce or scarce, as long as it is quoted, the price is too expensive.

1, be sure to explain why the price is high! But enough is enough, otherwise customers will think that our profit margin is very large.

2. The explanation needs to be shortened as much as possible, otherwise the customer will lose patience. The next step is to lower it slightly, telling the other party that there is still room for decline, and pay attention to the range, otherwise it will be difficult to end.

Through our concession, customers can also see that our price can be reduced. It is not difficult to imagine that the next reply must be: your price is still the highest, and I hope to have the opportunity to cooperate next time.

Seeing this, I believe many people can only give up this transaction helplessly. what can I do? He must have found a cheap price. Did he take the initiative to reduce the price again? This is an absolute taboo, and he can't damage the value of the goods himself, so that customers can see that the water is too high and doubt the integrity. In fact, since your client has been talking to you, the explanation has not yet been decided.

2. What if there is no reply after the quotation?

It is the most normal phenomenon that there is no reply after sending the quotation, especially the current market. How to track and attract customers is the key.

The end customer is not God, and the customer is regarded as God. In the end, he either committed suicide or drove the customers away. Only by treating customers as friends can business succeed.

Third, how to follow up with customers.

Follow up the content to attract customers.

Whether the content of communication can attract customers depends on whether customers can reply to us in time, that is, whether we can interact with customers. A good follow-up effect is to get an effective reply from customers. In other words, every time we follow up with customers, we can interact with them well and get their reply, and the customer's reply is useful information for us, not superficial greetings and the like.

Follow up with customers at a moderate frequency.

We should also have a good grasp of the frequency of following up with customers. For customers who are about to place an order, we can closely follow up, but we should also understand the habits of customers. For example, some customers will send you an email only when they need it, otherwise even if you send an email again, the customer will not reply. For such an email, we don't need to be so diligent at ordinary times, just greet our customers occasionally on holidays.

There are also customers we have contacted but have never made a deal. Follow up properly, not so tight. We can follow up once a month or half a month. For customers who have just quoted, you can follow up once in the first three or two days and then call again. Be sure to communicate smoothly with customers.

Follow up the customer's words after quotation. Skills of following up with customers after quotation.

Common coping styles

1. Assist in the transaction transfer procedures.

(This is the most basic after-sales follow-up. The key is to take the initiative to contact and tell the customer/owner the progress of handling the case. )

2. Assist in building delivery.

(This is also an important work of after-sales follow-up)

3. Assist in all kinds of transfer procedures, such as water, electricity, telephone, gas, cable TV, account transfer, etc.

(These should be to help customers hand over the building, but the key is to pay attention to the settlement of the upfront expenses. )

Guiding strategy

Follow-up after the transaction directly affects whether the customer is satisfied with the purchase activity, and also affects whether the customer introduces more guests to the company. The follow-up services listed above are the most basic follow-up services after housing transactions. Doing well will not make customers "satisfied", but will only make customers "dissatisfied".

To make customers "satisfied", we need to do some services with "added value" or services that exceed customers' expectations. "Added value" does not mean that you should use "money", but use "heart" to care more about customers and make them feel that you are a trustworthy friend.

Examples of speech art 1

Property consultant: "Hello, Mr. Zheng, I'm Xiao Gan from Yong Cheng Real Estate." (Property consultants pay a return visit to customers)

Customer: "Hello, Gan!"

Property consultant: "Mr. Zheng, last time I heard you say that you moved into a new house today, I congratulate you on your housewarming!" " "(after-sales service, congratulations to customers)

Customer: "Thank you! Gump, I received the card you gave me, too. Thank you very much I haven't received a greeting card from others for many years. It's thoughtful of you. "

Examples of speech art II

Property consultant: "Hello, Mr. Zhong, this is Xiao Chen from yongcheng Real Estate." (Property consultants pay a return visit to customers)

Customer: "Hello, Xiao Chen!"

Property consultant: "Mr. Zhong, you have moved into this house for a month. How are you? Did you enjoy your stay? " (Do after-sales service to understand how customers use the house)

Customer: "Not bad! Thank you, Xiao Chen, it's very thoughtful of you. " Few property consultants will call to find out the living conditions of their clients. Xiao Chen's phone immediately brought the customer closer. )

Example 3 of speech art

Property consultant: "Happy birthday, Mr. Zhong! I asked my family to remind me that today is your birthday. You bought a house from me 72 days ago. Thank you for your support for my work, yongcheng Real Estate Chen xx. " This is a "mobile phone message" sent by the property consultant to the customer. I saw the customer's birthday on the contract, so I wrote it down and sent a message to congratulate the customer. When sending a text message, the property consultant must leave the company name and his own name, because sometimes customers receive so many text messages that it is difficult to remember your mobile phone)

Customer: "Thank you!" (Customer replies to SMS)

Methods and skills

Follow-up by telephone, pay attention to customers' use of "products", deepen their feelings, and ask them to introduce customers:

1. On the second day after repossession, call to congratulate the client on repossession;

2. On the day of the customer's check-in, call to congratulate the housewarming;

3. The customer has lived in it for about a month, so call to find out about the customer's life;

4, holidays, you can call or send text messages to greet customers, remember to leave the names of companies and individuals in the text messages;

5, remember the customer's birthday, telephone or text message congratulations;

6, telephone contact, you can ask customers to introduce customers.