The NetEase Secret Security Card is lost, how can I get it back?

The most convenient way is to call customer service. The NetEase secret card service phone number is: 020-83918160.

A free account security protection service launched by NetEase game users. NetEase users can download it for free. A picture of the electronic security card can be saved on computers and mobile phones for use. Electronic security cards are completely free, easy to use, safe and easy to carry, and are very popular among players.

1. The face value of ordinary physical cards: 300 points, and the market retail price is "30 yuan/card".

2. The ordinary physical card is exactly the same as the previous secret physical card in terms of purchase and recharge.

3. Starting from May 9, 2013, point cards made of two materials: confidential physical cards (PVC material) and ordinary physical cards (paper) will be circulated in the market at the same time; previously issued The confidential physical card can still be used normally during the validity period of the point card.

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If you do not receive the SMS verification code for a long time, it may be due to the following reasons:

Reason 1 , The number of times obtained exceeds the limit

Solution: You can only get 2 verification codes for free every day. If you need more, please send a text message according to the page prompts to get them.

Reason 2. Mobile phone service is not supported

Solution: Currently, overseas mobile phone numbers and all number segments of China’s three major mobile operators are supported. However, some number portability users are temporarily unable to receive third-party text messages due to data interface changes. Please contact customer service for consultation.

Reason 3. Mobile phone security software interception (for smartphone users who have installed security software)

Solution: Open the mobile phone security software, temporarily turn off the interception function, and then try to obtain verification again code.

Cause 4: The SMS gateway is congested or abnormal

Solution: When the SMS gateway is congested or abnormal, it will cause the sent text messages to be delayed or lost. It is recommended to wait for a while. Time to try again.

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