Didi platform manual telephone customer service telephone

The customer service phone number of Didi Platform is 400-000-0999.

In addition, the driver hotline provided by Didi is 400-000-0666, and the passenger hotline is 400-000-0999. Customer service time is 8:00-22:00. In the customer service options in Didi APP, you can choose online customer service or telephone customer service for consultation. Didi also provides an official WeChat account, where you can search and pay attention to Didi's official WeChat account, and then consult through the customer service option in the official WeChat account.

Didi also provides Weibo service. You can search Weibo for official Weibo who pays attention to Didi, and then send a private message or leave a message for consultation. It should be noted that different contact methods may be suitable for different types of problems and urgency, so it is recommended that you choose the appropriate contact method according to the actual situation. At the same time, when contacting customer service, try to provide detailed information and describe the specific situation of the problem, so that customer service can better help you solve the problem.

Drip use skills

1. Improve the service level: always maintain a good mentality and service attitude, communicate effectively with passengers, and avoid unnecessary contradictions.

2. Pay attention to the heat map: Through the heat map, you can know the areas with dense orders, and driving the vehicles to these areas can increase the probability of receiving orders.

3. Fill in the demand correctly: Fill in the exact starting point and ending point before taking the order, choose the appropriate vehicle type, and indicate whether you are willing to wait for carpooling, which will help improve the success rate of taking the order.

4. Confirm that the information is correct: after receiving the order, the owner should confirm the information of the car, such as body color and license plate number, so as to avoid unnecessary trouble caused by inconsistent information.

5. Choose appropriate driving skills, such as driving slowly, keeping a safe distance, and using turn signals correctly to improve driving safety.