How to treat the accident insurance of Xiaomi mobile phone bought in Xiaomi Mall?

Place an order in Xiaomi Mall or contact customer service to provide IMEI code to ask if there is accident insurance.

About Xiaomi accident insurance:

Which millet products can buy accident insurance?

At present, Xiaomi Note2, Xiaomi MIX, Redmi 4A, Red Rice Note 4X, Xiaomi 5c and Red Rice 4X can all purchase accident insurance.

2. How to buy "accident insurance" for Xiaomi products?

You can buy products in Xiaomi. Com, Xiaomi Mall APP and Xiaomi Home, together place an order to purchase accident insurance. It also supports replenishment through online and offline channels within the effective time.

3. How to replenish goods online?

The new machine can pay attention to the official account of Xiaomi Insurance WeChat to make up the machine within 72 hours after the first boot. If there is no Xiaomi House near your location, you can pay attention to the news that Xiaomi Mall APP will push the purchase of accident insurance about 72 hours after the mobile phone is first turned on.

4. How to replenish goods offline?

Mobile phones purchased through Xiaomi Mall, Xiaomi Tmall Flagship Store and Xiaomi Taobao Direct Store will go to the nearby Xiaomi Home within 7 days after receiving the goods, and can be purchased after the clerk detects that there is no abnormal problem.

5. Under what circumstances can I use Xiaomi mobile phone accident insurance?

When the mobile phone bound by mobile phone accident insurance accidentally falls, squeezes, collides or enters the liquid due to non-human factors in the daily use process, resulting in the damage of the machine that is not covered by the original factory warranty and cannot be used normally, you can enjoy the maintenance service.

6. How to claim for accidental damage to the mobile phone?

Pay attention to the official account of Xiaomi Insurance WeChat WeChat, and reply to the keyword "mobile phone report" to view the reporting process. After filling in the relevant information and verifying that it is correct, the courier company will pick it up at home, wait patiently, or call 400-999-9595 to report the case.

7. What is the deductible for changing planes?

When the equipment tested by the manufacturer is damaged beyond repair, you need to pay a certain deductible to replace the new machine. Please refer to the insurance notice for the specific deductible (add hyperlink).

8. Who will bear the courier fee?

No need to bear. Send the equipment to the repair shop, and the courier company will pick it up at home without paying the courier fee; You don't have to bear the courier fee sent back after the maintenance is completed. If your address does not support door-to-door pick-up by SF Express, you must send the express invoice when mailing the goods, and the related freight incurred in this process can be reimbursed by the express invoice 15 yuan/piece.

9. How to get the invoice?

Within one hour after the order is placed successfully, we will send a short message with an electronic invoice link to your mobile phone number when you purchase it. If it is not issued or the invoice information is incorrect, you can call Zhongan Customer Service at 400-999-9595 to apply for a replacement.

10, where can I see the mobile phone accident insurance policy?

After the insurance comes into effect, a short message containing the policy information will be sent to your mobile phone number at the time of purchase. Mobile phone accident insurance adopts electronic insurance policy, which has the same legal effect as paper insurance policy. You can call Zhongan Insurance Company (400-999-9595) or log on to Zhongan Insurance official website (www.zhongan.com) to obtain the electronic policy. Users who purchase insurance through online channels such as Xiaomi Mall, Push and SMS can enter Xiaomi Financial App- Insurance to view electronic insurance policies.

1 1. Will my personal data be lost after maintenance?

Maybe. It is recommended that you make a cloud backup of all personal data in Xiaomi mobile phone before maintenance, and cancel Xiaomi account to clear local data. Xiaomi Company is not responsible for the loss of personal data in your Xiaomi mobile phone.

12. Will changing your mobile phone after purchasing insurance affect the use of insurance?

If the mobile phone is purchased through Xiaomi. Com, Xiaomi Mall and Xiaomi House, the insurance will be automatically updated to the new equipment. If it is through other unofficial channels, such as JD.COM and Suning. , need to provide a replacement certificate, call 400-999-9595 Zhongan customer service phone to update manually.

13. Can this insurance be surrendered or transferred?

The insurance purchased by Xiaomi. Com, Xiaomi Mall App and Xiaomi Home are random, and the phone will be automatically refunded when it is returned within 7 days. Insurance paid through online channels such as push and SMS can be refunded through Xiaomi Mall App within 7 days. Insurance purchased through Mijia does not support a separate refund. After the phone is returned, you need to contact Xiaomi customer service for a manual refund. Mobile phone accident insurance is bound to the mobile phone you choose, so it cannot be transferred to others in any way.