What should I do if the mobile phone screen is not easy to use?

If there is a screen failure when using the vivo mobile phone, you can operate in the following ways:

1. If the ambient temperature of using the mobile phone is too low, the touch screen effect may be affected. It is recommended to keep the mobile phone at an ambient temperature of 0℃~35℃.

2. If the intercom mode is turned on, the touch screen mode will change. When touching the screen, the screen will display a green box. You can press and hold the volume up key and down key for 3 seconds at the same time to exit the intercom mode, or double-click settings-double-click more settings-double-click to auxiliary functions-double-click to turn off intercom;

3. If there are too many background programs, or there are abnormal programs in the background, it may affect the touch screen effect. It is recommended to speed up or clean up the background program with one click and try again.

Note: Please check whether the "one-button screen lock" application is installed. Some third-party "one-button screen lock" software will conflict with the system's own screen lock, leading to jumping around, such as jumping to the screen lock interface. It is recommended to uninstall the third-party "one-button screen lock" software.

4. Liquid or stains on fingers or screen will affect the sensitivity of touch screen. It is recommended to clean with a clean dry cloth and try again.

5. If you use non-original film, it may affect the touch screen effect. I suggest you withdraw the film as much as possible or go to the customer service center to re-film it;

6. If a non-standard charger is used, the touch screen function of the mobile phone may be affected when charging. It is recommended to use standard charger and data cable to charge;

7. Please restart your phone or try to restart it forcibly to see if it is back to normal. The method of forced restart is as follows:

20/KLOC-models launched before September, 2007 (models before X20): Press and hold the "power button" 12 seconds or more.

20/KLOC-models and new models (X20 and later models) launched after September 0/7: Press and hold the "power button"+"volume down button" 10 second at the same time.

NEX 3/NEX 3S: Press and hold the top round key for more than 10 second.

8, the new version enhances compatibility and stability, you can upgrade the system to view, in the phone settings-my device-iQOO Funtouch.

OS/monster/UI (some models are under setup-system upgrade) interface to check whether it is the latest version at present;

9. Check whether the touch screen of a single software or all software is insensitive in a fixed area, and the single software is insensitive in this area: generally, it is because the software is incompatible, so it is recommended to upgrade the software in the application store and give feedback to the software customer service;

All software is insensitive to touch in the same position: there may be something wrong with the screen. Please bring the purchase voucher and mobile phone to vivo customer service center for testing. For the address and contact information of the service center, please refer to vivo official website-Service-Network Enquiry. Click to view all-select the province and city-and inquire about the local customer service center. It is suggested to call the customer service center in advance to confirm the relevant matters and know that the working time is coming, so as not to delay precious time.