What should I do if the mobile phone data network is disconnected?

If you use a vivo mobile phone, you can refer to the following processing methods for data network disconnection:

First, the 5G or 4G network is disconnected:

1. One APP is disconnected from the Internet (confirmation method: compare and confirm whether only one APP can't access the Internet and other apps can access the Internet normally);

This phenomenon appears in a single software, while other software works normally because of the software itself. Such as: the server where the software is located, network and other factors. It is suggested that you change the network of different operators to check, or consult the software customer service to find out whether the software itself is in a state of maintenance, abnormality, etc.

2.5G network is not normal;

The 5G network is currently under construction. In order to further improve the stability of the network, operators will optimize and adjust the 5G base station. During this period, if the network is abnormal, both 5G and 4G data networks will be unstable. It is recommended that you temporarily turn off the 5G switch before using the view. Path: Settings-Mobile Network/Dual Card and Mobile Network-Enable 5G and turn off the 5G switch.

Second, the data network is automatically disconnected:

5G playing games was cut off:

1. When playing the glory of the king or Peace Elite, there is a notice or box prompt of "network abnormality";

When the game itself detects network instability, a prompt message will pop up and the game will get stuck. It is recommended to enter the settings-mobile network/dual card and mobile network-enable 5G, and turn off the 5G switch before entering the game experience.

2. The "Network Abnormal" prompt does not pop up, and the network is stuck;

It is recommended to enter I Manager-More-Network Speed Measurement to test whether the current network is normal. Online games require high network stability, and network delay and slow network speed will lead to the game being stuck and dropped.

In other cases, the data network is automatically disconnected:

1, try to restart the phone or replace the SIM card, and then observe;

2. Confirm whether the network environment in which the mobile phone is located is good. If the network is poor, it is recommended to change to a better environment;

3. Enter Settings-System Upgrade. IQOO (Monster) UI version /Funtouch OS9.2 Some models need to enter the Settings-My Device-iQOO (Monster) UI version /Funtouch OS version detection and update system;

4. Restore all settings:

①Funtouch OS 9.2/iQOO (Monster) UI and above: Enter Settings-System Management-Backup Reset-Restore all settings;

② The following figure ②Funtouch OS 9.2: Enter Settings-More Settings-Backup and Reset/Restore Factory Settings-Restore All Settings.

Note: Restoring all settings will cause the logged-in third-party software account to log in again, but it will not clear the photos, videos and other files stored in the mobile phone. Before restoring all settings, please ensure that the use of some third-party software will not be affected. In order to avoid data loss caused by abnormal operation, it is recommended that you back up the important data of your mobile phone first.

If the above methods are not improved, you can take your mobile phone and valid purchase voucher to the service center for testing and processing, pay attention to the official WeChat account "vivo" or "vivo customer service" to check the address and telephone number of the service center, and suggest calling before you go to ensure that a staff member receives you before you go to avoid wasting precious time.