Hungry? How to write reasons for bad reviews? How to get a high pass rate?

Uncivilized words, advertisements or junk information, sensitive or illegal information, etc.

1. Uncivilized terms: there are uncivilized terms in the bad reviews. It can be pointed out that this language violates the regulations of Hungry Platform, and emphasizes that as a merchant, users should always be polite and professional.

2. Advertisements or spam: The bad reviews contain advertisements or spam, which can indicate that the platform prohibits posting any form of advertisements in the comments if you are hungry, and provide relevant evidence to support the complaint.

3. Sensitive or illegal information: The content of bad reviews contains sensitive or illegal information, such as discriminatory remarks and infringement on the rights and interests of others. Emphasize that the platform has zero tolerance for such remarks, and provide evidence to prove that the comments have nothing to do with the actual order experience.