How long will it take Ctrip to get a refund and receive a text message?

Not only did you not receive the refund information, but you also did not receive the ticket money, did you?

Because you bought it from Ctrip, after the refund, the ticket money returned to Ctrip's account.

You should contact Ctrip customer service and ask him to give you a refund.

At present, the only officially designated website to buy train tickets online is the website of China Railway Customer Service Center, which you can get from Baidu. Other websites also buy tickets through China Railway Customer Service Center, and then add handling fees or force customers to buy insurance before selling them to passengers, which is not reliable.

In addition, it is not convenient to use other websites to refund or change tickets. It is very convenient to use the website of China Railway Customer Service Center to refund or change the ticket directly before picking up the ticket.