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Speech skills of short message return visit in automobile sales
1, Mr./Ms. XXX, this is XXX from the customer service center of XXX ××4S store. I'm sorry to bother you! Is it convenient for you to answer the phone now? (If the customer thinks it is inconvenient, please apologize and ask for a convenient time to contact and hang up. )
First of all, I would like to express my heartfelt thanks to you for buying our brand car. Does your car have a license? Please check the information of the sales customers before asking this question. It is not appropriate for a customer who has not received a certificate or issued an invoice to ask this question. )? Register the license plate number
3. Reminder: In order to take care of your vehicle, the first insurance should be done 2,500 kilometers before two months. The first guarantee is free Please bring your maintenance manual with you when you enter the station, and our service consultants and maintenance technicians will conduct a comprehensive inspection of your vehicle.
Are you very satisfied with the reception service of our sales consultant?
Do you have any comments or suggestions on our service?
Thank you for your valuable advice and support for our work. Goodbye!
Wait for the client to hang up.
6. If the customer is not satisfied, you should apologize on behalf of the company and show understanding to the customer. First of all, you should give customers a feeling of being recognized and valued. Then invite customers to stop at the station when they are free to further solve the problem. Record customers' complaints, opinions and suggestions in detail, feed them back to relevant departments in time, and further follow up customers according to the handling opinions of various departments. Don't give uncertain promises to customers when answering or calling, pay attention to the way you speak, and leave room for the subsequent handling of things.
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