Guangzhou women's online shopping was bombarded by thousands of text messages after receiving bad reviews. Why is there no way to complain?

The first reason is that the merchants already know the identity information of the buyers, and the buyers make bad comments on the goods, which is particularly easy to affect the sales and reputation of the stores. The second reason is that the platform cannot establish an offline supervision system, thus effectively ensuring that consumer disputes in the transaction process can be reasonably resolved.

As we all know, when we buy goods online, most of us can choose comments according to our real feelings. In view of consumers' psychology, some merchants prefer to use one-yuan red envelopes and two-yuan red envelopes as rewards to ensure users' praise of their products. If the favorable rate of a product is as high as 95%, then the platform will bring certain traffic and exposure to the product. However, the quality of some products is worrying. After completing the bad review, consumers found themselves bombarded by text messages.

The first reason: the merchant knows the user information. After the user places an order, the merchant can complete the delivery process through the user information and user address. In this way, in two or three days in other provinces and one day in the province, merchants can transport the goods to their destinations. However, this brings disadvantages. First of all, businesses have thousands of user information. In the face of bad reviews, most merchants will lock users with bad reviews and send them short messages. In addition, some merchants call users to eliminate bad reviews.

The second reason: offline supervision is not in place. The platform audit department and the platform supervision department will only pay attention to the consumer disputes that occur on the online shopping platform, but cannot interfere with the offline communication between merchants and users. If some merchants get the user's WeChat information, at this time. The two sides chatted through WeChat, and it was difficult for the online shopping platform to dig up evidence. The same is true for merchants to eliminate bad reviews, and some platforms are not familiar with merchant routines.

In fact, all major commodities have a return mechanism. If the quality of a commodity does not meet our expectations, we can completely solve the quality problem of the commodity by returning it. However, it is necessary to fill in the return information according to the actual situation, instead of following the advice of the merchant, because the buyer does not like it and chooses to return it.