Haidilao hotpot service details

Haidilao hot pot service details are implemented throughout the entire process of customers eating hot pot, as follows:

1. Use 3 types of towels to wipe the table: the first is a blue wet towel; Yu wiped away the residue on the table. At the same time, spray dishwashing liquid and coat it all over the countertop; the second is a red wet towel, used to wipe off the dishwashing liquid and oil stains on the countertop; the third is a white dry towel, used to wipe away the water on the countertop beads.

2. Enthusiasm and smiling faces: When diners enter Haidilao, the waiters greet them with smiles, like welcoming long-lost friends. After sitting down, the process of serving diners is full of enthusiasm and contagious, and he will run to serve diners.

3. For the sake of customers, suggest the amount of dishes to order by observing the number of diners, so as to avoid wasting money and food due to unclear diners.

4. Fruits and drinks are provided while waiting, and services such as shoe shine and manicure are provided; glasses cloths and mobile phone cases are provided during meals.

Extended information:

Haidilao employees not only use their professionalism to provide services that satisfy customers, but also sublimate them to the point where customers are infected by their own happiness. Every employee here is infecting customers with their own happiness, so that every customer can experience psychological joy and satisfaction during the consumption process.

In the era of experience economy, consumers’ demand for commercial banks’ scenario-based and characteristic services continues to rise. Sub-branches should also constantly explore measures to upgrade services and strive to provide each customer with personalized services that satisfy their needs. required service experience.

Dazhong.com-China Merchants Bank Laishan Branch held the "Learn from Haidilao Service" activity