Help. . About Zhongtong

The following are the results of the complaint handling:

Zhongtong’s reply: The customer has received this item safely. It is understood that this item is a problematic item, which has caused delays. Our company is deeply sorry for this. Sorry, please understand. We will further strengthen customer service in the future and look forward to cooperating with you again.

My shipment was obviously not a problem. If ZTO said it was a problem, it was their mistake. The address clearly stated that it was within ZTO's normal delivery range, but they didn't see the address clearly and insisted on saying it was a problem item, so they wouldn't deliver it if it was outside the area. Moreover, it was not until the Zhongtong staff at the place of dispatch in Zhumadian contacted me that I found out the reason for not delivering. After explaining it clearly to the Zhongtong company in Wuhan, the place of shipment, the other party said that Zhongtong in Zhumadian I will be contacted as soon as possible, but no one has contacted me yet. I found the contact number of Zhumadian City Zhongtong through the Zhongtong website and contacted the manager directly. The manager said he would reply later, but there was no news for two days. I simply didn't answer the call again, and then I contacted him at a different number before she answered and told me to handle it. Then he disappeared again, with no news. It wasn't until two days later that I checked online that "the shipment has been delivered" and I felt very surprised. I contacted the delivery person's phone number on the online logistics tracking information. The delivery person said he was embarrassed to see us and just left the door... This is what happened. From beginning to end, urgently needed materials were delayed for nearly a week for no reason, and finally this was the result.

Problems with Zhumadian Zhongtong Express:

1. If the address is not clearly seen, it is directly defined as a problem item;

2. Zhumadian Zhongtong Express has not been direct yet Contact the customer;

3. Not answering the phone is an attitude problem;

4. Do not contact the customer when delivering, and leave the door directly without customer acceptance;

5. The customer was not informed after delivery, which almost caused the data to be lost.

Mistakes, dereliction of duty, bad work attitude, the entire process including the results did not show any apology at all. As a customer, I cannot and do not agree with ZTO’s reply of “received safely”, “this case is a problem” and “deeply sorry”. I have nothing to say about their attitude of not seeking truth from facts at all. . I will really never use ZTO again in the future. After experiencing problems such as ZTO crushing the digital camera I delivered and losing the memory card two years ago, I am completely disappointed with ZTO’s service again.

Don’t use ZTO! ! !