Why did Everbright Futures send a text message asking for a return visit?

In order to improve customer service quality.

As a company legally engaged in futures business, Everbright Futures has strict compliance requirements, including responding to customer complaints, suggestions and opinions and implementing requirements. In this context, Everbright Futures understands the customer's experience and feedback, optimizes the service in time, and looks for improvement points through telephone return visits. The purpose of asking customers to call back is to ensure the safety of customer information and avoid sensitive information being leaked. At the same time, this is also to prevent fraud, prevent false investment products or service information from being stolen, and mislead customers through SMS, email, etc.

Everbright Futures requires customers to answer the return call based on compliance, safety, integrity and other considerations, and also to provide customers with a better service experience.