Unable to handle shutdown and SMS service.

If your mobile phone number cannot be stopped/restarted, please check the following:

1. If the number is in an abnormal state such as arrears, it needs to be restored to the normal opening state before it can be processed;

2. If this number participates in the contract plan, and the contract stipulates that it cannot be stopped during the contract period, it can only be handled after the contract expires.

If the above situation has not been solved, you can contact the local manual customer service for handling.

Due to the different policies of different cities, the domestic SMS/MMS package fees and handling methods are also different. You can consult the local manual customer service or go to our business hall to find out how to deal with it.

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