Is where to go. A junk website?

Believe me, the website of absolute liar deducted the handling fee for no reason. The original website showed that there was a lower berth, but I gave you a ticket for the upper berth. Because I want to take a child about 1 year old in the car, I must take the lower berth, so I refunded the ticket. I don't understand where I actually deducted the handling fee of 3 1 yuan for no reason. Since you randomly issued tickets, why did you also indicate the hard sleeper on the website (below)? This is a serious cash flow fraud. Calling customer service is the responsibility of the Ministry of Railways. I am really speechless about this junk website. This is the experience where to go to bring consumers, naked fraud, real experience, and advise consumers not to buy tickets there. It's really irritating