What is the job of the telephone operator in the bureau of letters and calls?

Mainly responsible for answering letters and calls from the masses

The telephone operator of the bureau of letters and calls is one of the important staff of the bureau. Mainly responsible for answering letters and calls from the masses, listening to their opinions, suggestions and complaints, and helping them solve all kinds of letters and calls.

The duties of the telephone operator of the bureau of letters and calls also include publicizing relevant national policies, laws and regulations, providing relevant advice and guidance to the masses, and promoting the standardization, specialization and legalization of letters and calls.