[Reprinted] How to call and send text messages to customers for answers

Therefore, when sending short messages to customers, we must address them accurately, such as, Manager Li, Brother Zhao, etc. In today's era of harassing text messages, I will try to make it easier. Last year, I wrote short messages to more than 1000 customers. Those days were basically occupied by short messages, and the gains were beyond my imagination. 2, the content is novel: there is a meeting.

Sales staff will send some invitations or greetings to customers during holidays or major events. Because there are many customers, mass mailing is usually used to save time, but the effect of this kind of email is very poor, because the main

The mobile phone mailbox will treat most of the mass emails as spam. Regardless of individual differences such as age, gender and identity. Mass mailing also seems to pay insufficient attention to customers.

The same is true for sending text messages to customers during holidays. Most of them find a blessing message and send it to all customers in groups. The customer clearly knows this information and will not pay attention to it. Nowadays, many new mobile phones also have the firewall function of sending short messages in groups.

Yes, it will automatically reject mass texting as spam. The correct way is to "tailor-made" emails or text messages for different customers. If it is a stranger or a first-time customer, set one.

Attractive themes are also useful. These practices seem to take more time, but they can bring unexpected gains. 3. Short signature: when someone sends a text message to a customer, add "limited liability company". Is it necessary? Redundant, occupy space, trouble, customers will think you are "rustic"

It seems that I just bought a BB machine and kept ringing the doorbell. I just bought a mobile phone, and it's as naive as running on the main road. The signature is the abbreviation of the company plus your name; 4. Timing is right: Maybe everyone has this experience. Before the arrival of the New Year and festivals in China, they will receive messages from many people, hoping that their wishes will come first. It's not necessary. If you receive a blessing message tomorrow, your customer will tell his daughter-in-law "Hehe" twice today: "Maybe other places celebrate the New Year before us, and the supplier sent it"; 5. After implementation: After sending the text message, it's over? It's a waste to communicate with customers! So after the New Year, after the holiday, did you get the message I sent you? If the customer is impressed with you, he will definitely answer, "Yes, yes, thank you for your blessing."

But it doesn't matter, in this way, you will also achieve the purpose of blessing and continue to communicate with customers.

Cut to the chase. After dialing the customer's phone, try to find the person you are looking for first. For example, after the phone is connected,

A telemarketer can ask, "Who am I?

Language wording. On the phone, try not to use professional words such as "three-tier architecture", "JavaApplet" and "virtual kernel", but use easy-to-understand language, even the dialect familiar to the other party.

Telephone sales should use some positive and confident words appropriately, show their confidence and enthusiasm for customer service, and increase their perceptual knowledge with enthusiastic words. But don't exaggerate and lie. 3.

Pay attention to each other. The purpose of calling customers is to help them solve their problems, so we must pay close attention to their reactions. If the customer has any objection, don't deny it at will, or even use the words "wrong" and "impossible".