Frequently asked questions about calling VoIP.

Nationwide, the unified tariff for making long-distance local calls is 0. 1 yuan/minute; International calls are charged according to different tariff standards in different countries. Please refer to the "tariff description" for specific tariff information.

2. How to charge for the call? Is there a charge for not answering the phone?

Like ordinary telephones, long-term calls are charged only after the two parties are connected, and there is no charge if the other party does not answer the phone.

3. Is there a charge for calling the phone book machine with software?

The callback service is used to complete the call. When you successfully initiate a dialing request, our system will call you back. When you make a phone call with software, you are the called party. If you answer the phone locally for free, it is free to answer our call back. The software only charges 0. 1 yuan/minute (domestic) call fee.

4. Is there roaming charge for calling from other places?

There is no roaming charge for calling, only the basic phone bill is charged, which is deducted from the calling account. However, roaming charges may be charged by operators (China Mobile, China Unicom and China Telecom) and deducted from your mobile phone account. It is suggested that you set "My Answer Number" as a fixed line in your area, or as a mobile phone number that can receive free roaming charges. In this way, when you make a call by making a phone call, only the basic call charges in your account will be charged.

5. Does it cost money for the called party to call and answer the phone?

The connection fee of the called party only depends on its local operator, and has nothing to do with whether the call was initiated by Changhu.

6. What is the recharge method?

Chat VoIP provides various recharge channels, and users can choose to recharge on chat software, chat wap official website or chat web official website.

At present, Changhu VoIP supports users to use China Mobile, China Unicom, telecom prepaid cards, online banking, Alipay and other ways to recharge.

7. What is a de-signaling signal? How to use the setting function of shutdown display number?

You can set the outgoing number in the software, so that the content you set can be displayed on the other party's mobile phone. When you make a phone call with an Internet phone, your number may not be displayed on the other party's mobile phone. Many firewall software on the market will intercept strange calls. You can let the other party's mobile phone display your phone number through the outgoing number function to prevent the phone from being intercepted. If you don't want to display the real number, you can set it as a hidden number. A variety of settings meet the needs of users. This function charges a monthly service fee, which can be turned on and off at will, and the function fee will not be deducted repeatedly during the month.

8. Will there be GPRS traffic when using call dialing?

It takes about 1kB to confirm the calling and called numbers through the network (collected by the mobile operator), and after the call is established (the two parties start talking), the traffic of the mobile phone is no longer consumed. It is suggested that you start GPRS monthly subscription first, and then make internet phone calls to save the cost of mobile phones.

9. When you make a call with Chang Call, the submission request is always displayed. Cann't make a phone call. What's going on?

This is due to the network. You can see if the mobile phone was available at that time, or try another access point.

How to sign up for Long Lake? No account number and password?

Calling saves you the tedious registration process, just enter your mobile phone number to complete the registration. Please make sure that your mobile phone number is filled in correctly, and the number filled in will be used as the answering number. If you fill in the error, you will not be able to call normally, and you can get your password back by registering your mobile phone number and SMS.

10, is the prepaid money in the software? What if I change my mobile phone or lattice machine?

After recharging in the software, the amount is bound to the mobile phone number. If you change your mobile phone or grid card, you only need to log in once with your mobile phone number and password, and the balance will not be lost.

1 1. What's the reason why you and Chang Hu haven't been connected on the phone?

The other party's mobile phone may be turned off, unable to connect, manually hung up and set up a firewall, which may lead to this problem.

How come there are strange calls and frequent calls when you are on the phone? Or prompt timeout of 20 seconds, please answer manually?

When you make a call by dialing an Internet phone, both parties actually belong to the called party and call back from the server. This strange phone is the number dialed back by the server. You need to get through to this number to talk to the other party. Generally speaking, for the convenience of users, we have done an automatic answer operation, but this operation is time-limited. If the dialing request is successful, it will take 20 seconds to answer manually. Generally speaking, you can answer automatically 90% of the time.

When you encounter this problem, first make sure whether your network is unblocked, and then check whether my answering number is set correctly. If you have any questions, please contact customer service.

12. Why doesn't the called party display the real number of the calling party?

This is a normal phenomenon. In fact, both the caller and the called party of VoIP phone call from the answering system. At this time, the number of the service line is displayed, which is random (or it may not be displayed).

Now, Chang Hu has realized the functions of sending electricity and displaying numbers. If you want the called party's mobile phone to display its mobile phone number, you can turn on the "caller ID" function through the software (8 yuan/month function fee is required). At this time, you can choose to display your real number, hide the number or display the number randomly assigned by the system when calling the other party.

13. What number can I call?

Toll-free calls can be made to domestic and foreign fixed telephones and mobile phone numbers.

14, Chang Hu has two accounts. How to deduct the fee?

Chat is divided into recharge and gift amount, the recharge amount is the amount you actually recharge, and the gift amount is the amount that chat gives you. Deduct half of each account, and calculate according to the standard fee of 0. 1/ minute, that is, deduct 0.05 from the recharge amount and 0.05 from the gift amount.

15, the recharge amount of frequent calls is 0, and there is still money in the gift amount. Why can't I call?

Please refer to the help in Article 20 for the principle of deduction. When the recharge amount is 0 and there is a balance in the gift amount, the deduction cannot be completed, and the call can only be made if the principal has a balance.