How to complain about mom's inn

82876

Hongmao medicinal liquor shopping mall Jin branch

Nowadays, online shopping is quite common. Almost everyone will buy things online. For convenience, we will temporarily store the online shopping goods in the rookie post office until we have time to pick them up. However, due to various reasons, the rookie station lost the express mail. How should I complain about rights protection at this time? Let me tell you something about it.

Tools/raw materials

Cainiao post office

Methods/steps

1/6 Step by step reading

First of all, complain to the person in charge of the rookie station and see if you can solve your complaint. If you communicate with the person in charge of the rookie station, it is best to solve the problem.

2/6

If the person in charge of the rookie station can't solve the problem peacefully, then complain to the superior of the rookie station. Most rookie stations are opened by proxy. You can directly call the customer service hotline of the rookie station to feed back your own questions and let the rookie platform help you defend your rights.

3/6

If there is Taobao software on the mobile phone, you can also communicate with Taobao customer service to reflect the situation. The customer service will tell you the specific complaint steps and then follow the prompts.

4/6

Now the rookie also has a special mobile APP, which is the rookie wrap. You can download the software, then click Customer Service and send your order information to Customer Service, which will handle it.

5/6

Under normal circumstances, when you complain, the customer service will keep your personal information and order information, and then give your complaint information to someone who will answer you within a certain period of time.

6/6

Before complaining about the rookie station, describe the relevant order information and express delivery related issues clearly. If the mail or receipt is lost, you should also keep these files. These are all evidence of rights protection.

Matters needing attention

Please keep the item number information.