Why did you charge me for traffic and didn't mention it by SMS?

1. Usually, when the package traffic runs out, there will be a SMS reminder. If there is a delay, it does not rule out that the traffic data is continuously used. At this time, you can't monitor the traffic you use in real time. You need to disconnect the network and send the data back to the system to make statistics. SMS reminder is only an auxiliary function. It is suggested that you can send CXLL to 11 to check the traffic usage.

2. If your mobile phone has surplus traffic, the traffic fee has been deducted, which is not excluded because of the following circumstances:

1. It is beyond the use range of the surplus traffic, such as local traffic needs to be used locally, idle traffic can only be used during idle hours in the province, and directional traffic can only be used within the specified business scope;

2 the traffic given by the package has been used up, and the excess is charged according to the traffic outside the package.

3. At present, our company deducts and charges according to the traffic generated by the package and business you actually use. If you have any questions about the traffic deduction, you can log in to our online business hall and click on "Telephone Charge Inquiry" > "Usage Inquiry" > "Internet Traffic" on the home page to inquire about the detailed list and records of Internet traffic.

4. if you still have any objection to the traffic usage and charge deduction after the inquiry, it is suggested that you can contact the local Unicom manual customer service for verification and handling, and the specific situation shall be subject to local policies.