How to correctly make an appointment for a customer meeting?

Booking a customer refers to the process in which the salesperson negotiates with the customer to determine the reason, time and place of the visit, which is the first substantive contact between the salesperson and the customer. There are many ways to make an appointment, among which telephone appointment is the most economical and convenient, and it is also our common way to make an appointment. However, due to the customer's lack of understanding and knowledge of the salesman in advance, it is easy to doubt the salesman and often refuse. Therefore, it is very important for salesmen to make a good first impression on customers in telephone reservation. The following are the methods I have compiled for you on how to meet customers correctly. I hope it works for you.

1. Help customers solve problems? Hello, Mr. Wang, I'm a salesperson of a machinery company. I know that your factory has been worried about the attendance of employees. Our company has recently listed a kind of clock, which can easily solve the problem of employees recording attendance. It is very accurate, exquisite and durable, and its price is cheaper than that of similar clock, so it is very suitable for your factory. I can give you a detailed introduction. Do you think I will visit you on Wednesday or Thursday? In this kind of booking case, the salesperson can attract customers' attention by helping them solve nerve-racking problems, and the success rate of booking is usually high.

2. Mention the product information mailed to customers in advance? Hello, Mrs. Zhang. Last week, our company mailed you an advertisement for a safety brand three-purpose rice cooker. Did you get it? I don't know if you like our products, but can you give us some suggestions? After asking these questions, if the customer likes it, the salesperson can ask for further face-to-face demonstration. If you don't like it, the salesperson can also make an appointment to meet on the grounds of demonstrating product functions to customers. This kind of appointment method takes the pre-mailed product information as the introduction of the conversation, so that the customer will not feel abrupt after receiving the phone call from the salesman, thus alleviating the customer's rejection psychology. This method can also make the customer have a general understanding of the product before meeting the salesperson, enhance the customer's impression of the product, arouse the customer's interest and make dating easier. In addition, has the salesperson consulted the customer? High evaluation? As a reason, it shows respect for the customer and attaches importance to his opinions. Such flattery and politeness are bound to make customers feel good.

Thank you for your cooperation with old customers? Hello, Mr. Zhang, I'm Xiao Wang, a salesman of an electronics company. We have received the order you sent us. I'd like to make an appointment with you to thank you for your trust in our company. In addition, the company recently released a series of electronic components, whose quality and effect are better than those of similar products in the past. The company wants to introduce them to its old customers for trial use first. Can I take this opportunity to introduce them to you personally? In this case, the salesman has business dealings with the customer. Based on this relationship, it is natural for salespeople to recommend new products by thanking customers for ordering. In addition, the new product is introduced to the old customers immediately, which also shows the salesman's concern for the old customers and makes them willing to accept the appointment.

4. Congratulations to the customer? Hello, Chairman Lin, I'm a salesman of a home furnishing company. I heard that your daughter will get married soon. Congratulations! Congratulations! I wonder what happened to your dowry for your daughter. I recommend a set of cabinets imported from our company, which are novel in design, practical and convenient, especially suitable for young people. I'll introduce you to your face. How do you think salespeople can seize the opportunity to meet customers to sell products when there is a happy event at home? Generally, it will not be rejected by customers, and the possibility of success is relatively high. However, using this method, we must ensure the reliability of news sources and don't be self-defeating.

5. Offer preferential terms to customers? Hello, President Wang, I'm a salesman of a musical instrument company. A few days ago, you came to our company to buy a batch of pianos for the school. As a result, you said the price was too high. Think again. Now there is an opportunity. Starting today, the price of our piano will be reduced by one week. This opportunity is rare. Why don't you try it again? I'll recommend it for you. ? Grasping the customer's profit-seeking psychology and providing customers with preferential conditions such as product price reduction can effectively promote the success of the appointment.

In telephone reservation, besides mastering these skills, we should also pay attention to some details to leave a perfect first impression on customers. 1. Keep detailed call records. Salespeople often record their interactions with customers in their work logs, but rarely see them in the logs? Is the client not here? Records like this. Maybe you will ask, even the information of the customer's absence should be recorded? Yes, we should not only remember, but also remember clearly. Xiao Wang, a salesman, called the customer three times to make an appointment, but the other party was never there. Xiao Wang remembers it clearly every time. This conversation appeared when he called the customer for the fourth time. Hello, Mr. Wu. I am. Hello, Mr. Wu, I'm Xiao Wang, a salesman in a company. I'm sure you must be very busy at work. I called you three times, but I couldn't find you. I finally got through to you this time. ?

Xiao Wang's words made customers feel his serious and responsible attitude, increased their goodwill towards him, and at the same time narrowed the distance between the two sides, eliminating more than half of the obstacles to booking. Therefore, we might as well make the work record more detailed, so that customers can feel our seriousness and patience.

Don't explain the details of the product on the phone. In dating, our main purpose is to strive for the opportunity to meet the customer, so the product introduction should be concise and never talk about the details of the product, because the customer may not be able to listen to the detailed introduction on the phone and the time for the customer to concentrate is limited. Talking too long will make customers lose patience and make it easier to refuse us.

Be polite when you call. Salespeople can't talk to customers while smoking, eating snacks or chewing gum, which is a great disrespect to customers. In addition, regardless of whether the appointment is successful or not, the salesperson should maintain an appropriate polite attitude and ask the customer to hang up first.

4. Pay attention to language, tone and mentality when talking. When talking with customers, salespeople should have a steady tone, clear words, appropriate language and sufficient reasons. Don't be impetuous and aggressive, especially when customers make excuses, they must be calm and don't force customers. Otherwise, it will not only fail to achieve the purpose of appointment, but will make customers feel disgusted.

5. Make a clear meeting time with the customer. When making an appointment with the customer, the salesperson should take active actions as far as possible to avoid giving the customer a chance to refuse. Usually salespeople can use it? Choose between two? A new way to arrange meeting time with customers. Question 1:? Mr. Wang, may I visit you now? Mr. Wang, shall I visit you next Wednesday afternoon or next Thursday morning? In the question 1, the salesperson is completely passive and easily rejected by the customer. In the second question, the salesman has arranged the meeting time. Assuming that the customer has time, the customer chooses from the above two times under the guidance of the salesperson's thinking. No matter which time he chooses, he will accept our appointment, effectively avoiding the rejection of customers.

The main task of booking is to pave the way for the subsequent formal negotiations, arouse the interest and attention of the other party, and make customers realize the importance of buying. Therefore, when you state your requirements, you must be frank, sincere and to the point, regardless of tone or words, so as to avoid disputes and differences with the other party.