How long will it take for the refund to arrive

After the refund is successful, the refund will be received within 7- 15 working days and returned to the payment account.

Refund process: select the order-click Refund-select the flight to be refunded-select the passenger-select the refund reason-check whether the refund information is correct-submit the application.

A certain handling fee may be charged when refunding the ticket. Please check the page for specific charging standards.

If the flight is changed due to some force majeure or airline reasons, the ticket can be refunded in full.

Extended data

1. If it is necessary to refund the ticket due to flight change, select "Flight Delay or Cancellation" as the reason for refund; ? If you don't have this option, it's because the airline doesn't support full refund. Please select a itinerary change to submit a refund request.

2. More than one passenger only returns a part of the tickets. When applying for a refund, check the flight itinerary that needs to be refunded, and the passenger submits the application.

3. If reimbursement is required, select the reimbursement voucher and fill in the billing information when refunding, and ensure the accuracy of the information.

4. Self-service refund cannot be recovered after submission. It is recommended to submit after confirmation.

5. If you have checked in, selected a seat, printed your boarding pass or traveled to travel itinerary, then you need to cancel the check-in, return your boarding pass or cancel your trip to travel itinerary before you can apply for a refund, so as to avoid the abnormal status of the ticket and unable to submit a refund.

6. If you need to refund your ticket due to illness, you need to contact manual customer service.

7. If you have booked a ticket and need to refund it, you can try to apply according to the above operation process.